datacommando

“Hello, Greetings, I have a problem with my ux1 I used it perfectly with Windows 10, but now I went to 11 and it doesn't install with anything, I already authorised the computer, I downloaded the latest drivers and still nothing, it doesn't work, it turns on the red light and then turns off, it doesn't go green. I tested it on my previous device and it works, it doesn't have any problem but I need to use it on my new computer, the other one is not at my disposal to work. Could you help me?” Firstly, you have posted your question to the Helix user group, when you should have posted to the TonePort section here: https://line6.com/support/forum/30-pod-farm-pod-studio-toneport/ Secondly, have you downloaded and installed the necessary driver? The latest version 4.2.7.7 for Windows 11 is from 2019. Please note that your TonePort UX1 is a legacy product. Hope this helps/makes sense. En primer lugar, ha publicado su pregunta en el grupo de usuarios de Helix, cuando debería haberla publicado en la sección de TonePort aquí: https://line6.com/support/forum/30-pod-farm-pod-studio-toneport/ En segundo lugar, ¿ha descargado e instalado el controlador necesario? La última versión 4.2.7.7 para Windows 11 es de 2019. Tenga en cuenta que su TonePort UX1 es un producto heredado. Espero que esto ayude/tenga sentido.

Hi Z, Load this into your Helix and using HX Edit modify the settings to suit what you want to achieve. Salut Z, Chargez-le dans votre Helix et, à l'aide de HX Edit, modifiez les paramètres en fonction de ce que vous souhaitez obtenir. Vox Mic + Gitr.hlx Hope this helps/makes sense J'espère que cela aide/a du sens

Hi Well, if a picture is worth a thousand words - here’s a video for the beginner. Also - please download and read/study the latest version of the Owner’s Manual. Hope this helps/makes sense.

Hi again, Hmm... You seem to be approaching this the wrong way entirely - Your HXLT is designed as a serious piece of audio gear that is not expected to be connected to a TV, especially one with a 3.5mm jack plug. See this post from way back in 2015, shortly after the Helix was first released - specifically take note of the second post from Digital_Igloo (Eric Klein -Line 6 Chief Product Designer). Then check out the serious audio connection options that have been built into your LT to allow you to use it properly. Let's face it, you must have spent a fair amount of cash to acquire your HX device, but want to ruin the experience by hooking it up to something it is not designed to work with! Also, Eric published this article, because so many people buy into using a professional digital device, but then don't use it as it is intended - much like you are wanting to do - and then complain bitterly that their expensive toy doesn't sound right. Please read this - and forget about patching into a TV. https://blog.line6.com/2023/09/15/eric-klein-at-least-half-of-your-modelers-sound-is-determined-by-your-playback-system/ Hope this helps/makes sense.

Well, considering that the Helix floor was launched way back in 2015, when I bought mine, you are somewhat late to the family, especially as there has been a bunch of users clamouring for a Helix 2 for the past couple of years. Also, take note of the comments from @waymda in the post above. If you are playing backing tracks over USB from a computer then anything you play through your Blackstar will sound like it is being played through a guitar amp. A decent pair of headphones would get you started, but not some rubbish “in ear” pod things - you would need something more accurate to monitor with - examples include Audio- Technica ATH-M50x, beyerdynamic DT 770 Pro, or any quality studio grade phones. If you are hooking up to a computer for audio, a reasonable pair of powered 5” near field studio monitor speakers will give even better results. Hope this helps/makes sense.

HI, You're a little late to this party, but... Go here, https://line6.com/support/helix-minutes/ and then scroll down until you find a video with the title "Helix Minute: How to update a Helix device" Later you can check though all the other videos which cover most aspects of the basic operations. You can find a whole bunch of other stuff here to get you started. https://line6.com/support/page/kb/tutorial-videos/line-6-video-tutorials-r202/ Hope this helps/makes sense.

Hi, I'm a little late in getting back to you on this, but life sometimes gets in the way of other things. Anyhow, just to confirm that on loading your supplied preset (ChorusAguilar.hlx) into my Helix every thing functions exactly as expected, right from the 1x12 Epicenter, through all the others to the 6x10 Cali Power. It works perfectly with whatever cabinet is selected. This is the full list of reset options for the HX Stomp. Hold these button combinations while powering up the HX Stomp: 1. FS1, 2 & 3: clears all presets/IRs 2. FS1+2: resets presets and IRs 3. FS 2+3: factory restore (globals, presets, IRs) 4. Page >: update mode. This update mode is helpful if the update is interrupted, and the HX Stomp will not boot properly. You will see a blank screen (no visual feedback on the display). 5. Upper (4) & Lower (5) Knobs: Rebuild presets. Wait for "Will Rebuild Presets..." to appear and let go. Because this only happening with a few cabinets you could try option 5 "Rebuild Presets" which upgrades all presets to the latest firmware format. Failing that - reinstall the firmware. If you have reinstalled the latest v3.8firmware and the problem still persists you need to contact Customer Support for assistance . Hope this helps/makes sense.

Hi, Ah, yeah, that Red Dot is a Merge > MIxer block - they are usually only visible when selected as shown in your 2nd image. The block is there because you initially split Path 1 into 1A & 1B. I don’t think it is showing a clipped signal, or it would cease when clipping was not present on the path. If your Output (the last one in the path, XLR, 1/4” etc) block was clipping then that would glow red to indicate clipping, usually the block would be showing Green. This is described in the Helix LT 3.8 Owner’s Manual on page 10 - Home > Signal Flow View. Also see pages 46 & 47 Split Merge Options. https://line6.com/data/6/0a00051afd86673ccb96424d9/application/pdf/Helix LT 3.80 Owner's Manual - English .pdf NOTE: IIRC, I read a comment somewhere that the red colour may have been a later addition to make it more visible in the editor. Hope this helps/makes sense.

Hi, When seeking assistance from Forum users it's a really good idea to supply as much information as possible, simply saying there is no output is not really enough. What are you playing through and monitoring from? O.K. I’m guessing you’re a bass player, as those cabinets are listed as bass units. Now, you say that there is no output when using those 4 specific cabs, therefore, I have to ask, does this mean that you can still get audio output if you change the cab to a different model? Also, does this mean that you have used these cab models previously and they did work? Is this issue only with the cab blocks you mention or if you use an Amp+Cab block do they work then? Are all other Amp, Cab and FX functioning as expected? You really need to be more specific in describing the issue you’re having. With a situation such as this, it is a good idea to save/export the problem presets as .hlx files and then upload them here. This would allow other users to load them up to see if they encounter the same thing happening. This will help in trying to troubleshoot these things, to see if it is a bug in the software, or a hardware issue. Hope this helps/makes sense.

Hi, O.K. Here’s your chance to be a real trailblazer - load up a Windows Emulator and go do it! You can be the first to report that it works. BUT, be aware HX Edit still needs to be tethered by USB to any Helix device. Also, you can forget about BlueTooth, that is a non starter too, as it has never been implemented on any of the HX units. There are reasons this has never flown, and this place (and The Gear Page) is littered with discussions/requests about editing from mobile devices. As it hasn’t been developed in the last 10 years, I guess it’s not going to happen this far down the road. If I could be bothered I might trawl the interwebs for the definitive answer that was posted, by Digital_Igloo (the man who know these things), somewhere back in the mist of time. Be sure to let us all know how it goes. Hope this helps/makes sense. This from 2019 made me grin - see the comment from long time contributor cruisinon2 Oooh, look this thing started way back in 2016. It goes on, and on!

Oh, here ya go - save lots of pointless typing! Go have a look !

Hi, I’m a regular Logic Pro user on a Mac, but I have several other DAWs available on my computer which I can use to troubleshoot various issues. I haven’t fired up Reaper in quite a while, and as my studio is locked up until tomorrow, I liberated this information from another forum. O.K. In Reaper, click the top right corner where it says Audio Device, Sample Rate and a Latency readout. There's a drop down setting called "Select Audio Driver". Use "ASIO Line 6 Helix". Sample rate should default to 48,000hz, if it doesn't then select that. In the inputs section, select 1 as "first input", and 8 as last input. All the other settings are not really relevant. If you want, you can click on the "Device Settings" button to bring up the Line 6 Helix driver, where you have a latency/buffer size slider. Unless your PC is a literal potato I don't think there's any reason to use anything other than the fastest setting, it's still not exceptionally fast. Close the audio device setting, add a new track. Click the little red button thing on the track controls to arm the track. Select your inputs, if you want stereo select stereo 1/2. Add another new track, select input 5 or 6 in mono to record a simultaneous DI. If you're plugged into the Helix with your headphones/studio monitors and are not using any plugins to monitor while recording, disable record monitoring by clicking on the speaker shaped button on both tracks until it says record monitoring off. Hope this helps/makes sense.

Hi, I know this may sound obvious, but have you checked the Globals to see if the LED brightness is set to “Off”. Something that I have never felt the need to use, although it seems the option is there. There is also this in the manual To customize the footswitch’s LED color, turn Knob 5 (Switch LED) to select the desired color (or turn it off). Normally, you should leave this set to “Auto Color. Hope this helps makes sense

Hi, Well, I have to say that I’m really happy to know that you finally resolved the issues you were encountering, and have managed to successfully update to the latest firmware. Just to clarify a couple of points that you raise in you recent post. Nope, you’re not nuts in thinking your Stomp sounds better. It’s possibly because with FW. 3.10 there was a modification that increased the “Oversampling Rate”, which resulted in higher fidelity and less aliasing artifacts giving smoother decay trails. This was possibly more obvious to you as you had previously been running earlier/older firmware. With regard to your reference of the image on page 29 of the HX Edit Pilot’s Guide. You are correct in that it differs from your screenshot, but you should also note that the one in the guide actually does show a Helix device with this caption below the image:- “The Extract Files From Backup window (Helix device)”. Then, in the accompanying text below the image, at point 2 it actually states quite clearly:- “select which items from the backup you wish to extract - In this lower portion of the window, check the desired assets. Note that when extracting from a Backup created from a Helix Floor/Rack/LT type device, you can check individual setlists (as pictured above) to choose only the setlists you want.”. My guess is that because HX Edit is the common editor/librarian app across the HX range of devices, they didn’t bother to include an image of each possible option and the description in the text shold have been enough to qualify the point. Ah, yes - legacy presets. There is a certain type of user (me) who thinks all factory presets suck, and think you are better off creating your own. This will give you a greater insight into how your device works. You could check out CustomTone from the menu above for something that may be useful. I have no idea which ones you are seeking, but forum user “Malhavok” (Ben Vesco) keeps an archive of older factory presets as .zip files on his site - I’m not sure if any of these are specific to HX Stomp, but you can check here (scroll down to the bottom of the page). https://benvesco.com/store/line-6-helix/ Anyhow, now you can enjoy your newly updated, fully loaded HX Stomp to the max. Have fun! Also you may find this is a useful resource:- https://helixhelp.com Hope this helps/makes sense.

Hi, There are a whole bunch of “early adopters” in here, along with several beta testers, so the answer is more than likely “yes”. I’m not sure what you mean when you say - “been hearing some mixed reviews”. The term “mixed” give the impression of both good and bad. I don’t think I’ve come across any really negative comments, other than the usual gripes of having waited a year and all you get is 6 new amps, 4 new cabs plus 1 effect for bass - this is to be considered normal from some corners. There are alway ingrates who feel they are entitled to more and more free stuff, and complain loudly if their favourite boutique pedal is not in there. I have to say that it looks like a lot of work went into modelling those new items, and they actually fulfilled a lot of user requested amps. As for bugs, well really there shouldn’t be any after testing and being released into the wild, and anything significant is usually jumped on pretty quick. In fact if you read the firmware Release Notes you will generally find the last bullet point covers any known issues. For v3.80 it is a minor problem on certain Apple computers, and Line 6 are rumoured to be working on a hot fix. The notes also list various bug fixes that have been dealt with in the current release. If you do find a bug, this forum contains a sticky thread where you can post a report. Other users will then see if they can replicate the instance and if it is a bug then it should be forwarded to Tech Support - they cannot fix something they are unaware of. Anyhow, I’m surprised to hear that you are having trouble with the presets, but it would be helpful if you could clarify exactly what the problems are. There are many experienced users in here who are happy to assist in solving most things Helix related, from live to recording, even for the bedroom noodler. If you ever do need to ask for assistance from Forum users it's a really good idea to supply as much information as possible regarding the computer and operating system, HX unit and DAW, you are using. in fact the more information you supply the easier it will be to troubleshoot. As for my experiences, let’s say I’m a studio rat and I have been using my Helix almost daily since late 2015, and added Helix Native when it became available. No complaints here, it just gets better and better. Hope this helps/makes sense.

Well, if you did actually bother to check the manual, right there on Page 4 is a list of about half a dozen terms that may be unfamiliar to some users. Plus I guess newbie, or not, if you are going to buy into a particular product you might be expected to put in a little research. That way you wouldn't later be surprised by some of the terminology used for how to work with the damn thing. Also from the same page in the manual:- Welcome to HX Stomp “68 pages for a pedal? Man, I hate reading manuals!” I know, right?! We’re not overly fond of writing them either, especially when so few people read them. What if we make a handful of super-short videos that get you up and running with HX StompTM in minutes, and you promise not to jump online and complain about having to read a lengthy manual for a pedal. Agreed? Go here, https://line6.com/hx-stomp/#tut-videos The Helix has been available for almost 10 years now, and the Stomp was launched in late 2018, so pretending to be baffled by some of the "tech speak" certainly appears fake, especially when you admitted that you checked out the manual for a Fractal FM3. Did you find a reference to "Scenes"? Ooh, I wonder what they might be? You see, many years ago in the 1980s, before they invented the internet someone created MIDI keyboards, drum machines and synth modules, and there weren't too many people to ask about how it all worked, plus it seems it was wired together like a mad woman knitting. So you went to a library and found a book and then taught yourself how to do it. That's how how we become wise old grey beards - now take this ring to Mount Doom, little hobbit. And instead of pi$$ing and moaning that operating a 6 year old digital guitar multi-FX unit has too many complicated words to figure out, simply look them up. It's easy enough - just use this - https://google.com The world is your lobster! Seek and ye shall find I usually don't mind helping folk out in here, but when they start to take the pi$$, it's very annoying.

Hi again, Should have taken the blue pill. Hmm… are you really sure that you have made the right decision here. I mean, you wouldn’t go out and buy a Lear Jet without having had a few flying lessons and have a basic knowledge of how the thing worked. Any digital multi-fx product, be it from Kemper, Fractal, Line 6, or even the likes of Mooer will have a learning curve. Strap in and start learning, and remember the HX Stomp 3.80 Owner’s Manual is your friend and a really good place to begin. Find it by clicking this link below. https://line6.com/data/6/0a00051afdda673cccdb61c9c/application/pdf/HX Stomp 3.80 Owner's Manual - English .pdf Over the past 9 or 10 years since the Helix landed, there has been a bunch of contributors in here who have been more than willing at assist people having difficulties with this stuff. Ye Gods, John Boy Walton and his entire family could not have done more, and in several languages, but it usually entails a bit of effort from the side of the person with the issue. I could resort to the “Let me Google that for you” option, but I really would expect a little input from the person seeking the information. There you have it - think of a Snapshot as a Preset within a Preset. As someone once said - “The truth is out there”. Hope this helps/makes sense.

Hi, Seems like you’re a little late to the party. You could start with these short videos from the good folks at Line 6. Here’s one. Follow on the series from this one, plus check out tutorial videos on YouTube from Jason Sadites. Hope this helps/makes sense.

Now I’m really stunned - you want to revert back to v.2.80 firmware from 2019 - I fail to see what you hope to achieve with this, as the backup and restore routines are identical. I would say you are making a mountain out a molehill - but by mixing my metaphors, I feel the retrograde step could put you into a deeper hole than the one you’re already in. This stuff is only as complicated as you decide to make it - for example there is a Line 6 Helix User Group over on Facebook with in excess of 45,000 members - the majority of which seem to get by with dealing with this stuff. Happy trails.

It is - especially when I gave you the link to the Pilot’s Guide that explains all of this stuff. It becomes really tiresome to keep typing out information that is freely available in the documentation. Suffice to say, regarding the .hxb files, they are complete device backups that contain not only your presets, but also your global settings, default settings and Favorites. Think of this as an archive from which you can extract anything you may require. Furthermore .hlx files are simply Presets! That’s it - it couldn’t be simpler! I cannot understand why you cannot understand the screenshot you supplied that actually states in the save window - “Create a Helix Backup (.hxb) to store all your presets, IRs and Global Settings in a single file”. Please go and read, study and inwardly digest the information given on pages 27-29 of the Guide. Ye gods! I despair! Hope this helps/makes sense.

Hi, First up - Line 6 Monkey is not designed to work with Helix. You communicate with Helix via USB using the latest version of HX Edit. This is the Preset edit and management system for the device. I also have JTV59 and that requires Variax Workbench HD 2.15 for editing. I also have a Variax 600, but I can't recall the last time that was plugged in to edit anything. You might want to check this out. Hope this helps/makes sense.

Hi, Note: I have 2 external EXP pedals on my Helix that are available to me as EXP2 and EXP3. From you recent post is appears that you have a Helix LT with an additional external EXP. O.K. let's see if we can fix this. On page 8 of the Helix LT 3.80 Owner's Manual it states: Expression Pedal Move the expression pedal to control volume, wah, or a combination of amp and/or effects parameters. Activate the hidden toe switch to toggle between EXP 1 and EXP 2. (The LEDs above tell you which one is active.) If an external pedal is connected to the rear panel EXP 2 jack, the built-in pedal becomes EXP 1 only. See “Controller Assign” Plus:- NOTE: Adding a Wah, Pitch Wham, or Poly Wham block automatically assigns its Position parameter to be controlled by EXP 1. Adding a Volume Pedal or Pan block automatically assigns its Position to be controlled by EXP 2. You state that - "In global it says exp2 is set to IN" - Having read the manual section for "Global Settings > EXPPedals" the only thing I can find that you refer to as "IN" is the Polarity "Inverted" option which is for use when your EXP pedal seem to be working backwards. Furthermore you comment regarding the Wah working and set to EXP2 and the Vol is not working seems to indicate that your settings have got screwed up somewhere. As you can see from the note above Wah, Pitch etc are always assigned to EXP1 and Vol blocks are assigned to EXP2. You can set the Volume to be controlled by EXP1 and Wha as EXP2 by highlighting the Vol block and via the Controller Assign Menu set the Parameter to Position and Controller to EXP Pedal 1 with Min Value at 0% and Max at 100%. Repeat for the Wha to be assigned to EXP 2. Also, be aware that you can set the EXP pedal position to be recalled per Preset, Globally or by Snapshot. So, if you have a Volume pedal set Global but it's sweep is inverted (IN) you may think it is at 100% although because it's reversed it is actually 0. It might be advisable to download the Owner's Manual and have a read through the EXP pedal options. https://line6.com/data/6/0a00051afd86673ccb96424d9/application/pdf/Helix LT 3.80 Owner's Manual - English .pdf Hope this helps/makes sense. If not the usual advice is to do a Factory Reset and perform a clean install of the latest Firmware.

Hi, You do seem to be having problems navigating and managing how to save and restore presets from your HX Stomp. It's really not that complicated and when you're in HX Edit if you click on the "Question Mark" icon in the lower left of the GUI window, you can select "Pilot's Guide" from the pop out menu and you can download a pdf of the user handbook that explains all the various functions and options available through HX Edit. Or even easier click here: https://line6.com/data/6/0a00051aff0e673cd37585ccd/application/pdf/HX Edit Pilots Guide 3.80 - English .pdf All the details for dealing with preset file management can be found on page 23 in the "Working in the Editor" section. Also, to spare me from lots more typing - have a look at this video - it covers version 3.0, but the information should be good for any backup/update. Hope this helps/makes sense.

Hi, Apart from the fact you have put a random post into a thread that went to sleep 6 years back, you don’t give much to go on. When seeking assistance from Forum users it's a really good idea to supply as much information as possible regarding the computer and operating system, HX unit and DAW, you are using. Simply stating that something is no longer working doesn’t help. You say this started with the 3.80 update, but don’t say when you did the update. Also you didn’t clarify if you followed all the update routines - such as the Factory Reset, Rebuilding Presets, and Restoring from Backup. Check all these instances, especially the Restore part to ensure that you actually restored your Global Settings which may account for this problem with the EXP assignments. Hope this helps/makes sense.

HI, Even if you think that you did update your HX Edit, please ensure that you did by checking the version number from under the About menu option. It its not uncommon for 2 versions to still be active, and the older version launches by mistake, although this is more common on Mac OS machines. Furthermore, when you said that you had "updated to 3.80 which went 'ok'", you didn't mention if your HX Stomp had gone through the "Rebuilding Presets" routine when your Stomp restarted? This is a normal part of the update and brings all old presets up to the latest format. You may want to keep a note of these Reset Options for your device - HX Stomp Hold these button combinations while powering up the HX Stomp: FS1, 2 & 3: clears all presets/IRs FS1+2: resets presets and IRs FS 2+3: factory restore (globals, presets, IRs) Page >: update mode. This update mode is helpful if the update is interrupted, and the HX Stomp will not boot properly. You will see a blank screen (no visual feedback on the display). Upper & Lower Knobs: Rebuild presets. Wait for "Will Rebuild Presets..." to appear and let go. Hope this helps/makes sense.