datacommando

I have to agree with “soundog” that we need another Cubase user to be able to check this anomaly of the trimmed reverb. As you have already stated that the reverb tails are fine when using Cantabile, if that is correct, I would have to conclude that the issue lies somewhere within the settings in Cubase. I can’t say that I have ever encountered a situation where reverb cuts off before the fade ends naturally, other than when bouncing or rendering an audio file and forgetting to turn on the option to extend the reverb beyond the end of the track. Doh!

Hi, You obviously have checked the Helix Native Pilot’s Guide information on page 16, but “Using the Preset File Menu” on page 22 explains further the options of “Save to Disk” or “Save to Library”. In the pinned grey panel “Note”, it also specifically mentions that certain DAW’s may have their own method of handling presets for plugins, where they are redirected to a different area of the hard disk. I’m just guessing, but maybe this is what is happening to your presets. You didn’t mention what DAW or computer platform you are using - that may shed some light on the situation. This is also discussed in an older thread which may or may not help with your “frustration”. See the comment from “silverhead”. Hope this helps/makes sense

^^^^^THIS^^^^^ Although your Helix LT has the ability to utilise 8 USB channels, it really isn’t designed for the type of multitrack recording that you describe. The comment posted above is more relevant to your needs. You really need a mixer for this sort of work - I would imagine the drums would require at least four mics - kick, snare and a pair of overheads. Then a couple of inputs for stereo keyboard, another two for stereo lead instrument. Another channel for bass and one for vox. That’s 10 channels to start with.

Hi, I realise that your question refers to the HX Stomp, but all I can say is I have been using two of these as external expression pedals with my Helix Floor unit since 2016 with no issues whatsoever. I have never had to modify the pedal apart from making sure that the polarity is switched in the set up options. Not having access to a Stomp box I cannot say if that will work for you, but check it out! These pedals may be cheap, but they do exactly the same job as the expensive pedals. Damn, I have just realised that I’m wearing my M-Audio T-Shirt tonight Check this thread.

Just to clarify what “codamedia” states above, you can find a full description of how to utilise all 8 USB channels available to transmit audio to your DAW on page 55 of the Helix LT owner’s manual. https://line6.com/data/6/0a020a3e07b158e5548ea50d4/application/pdf/Helix LT Owner's Manual - English .pdf The first pair of channels (USB 1&2) carry the fully processed Helix audio to your DAW where it can be recorded in full stereo. USB channels 3 to 8 can be recorded as dry audio signal either as 6 mono or 3 stereo inputs which can be re-amped or passed through the DAW effects plug ins. Lots of options available - experiment!

Hi, again, I don’t like to state the obvious, but I will - essentially you are screaming into an empty room! If you check through these threads you will see the usual suspects contributing in the discussion of this “bug”. Believe me, we all feel you pain, but I seriously doubt that any Line 6 employee will hear your scream! Line 6 staff members rarely frequent these forums, even though they are under the Line 6 banner. Usually the people you encounter on here are fellow users, some with software and hardware issues and others who may be able to help solve problems. Currently, it appears that nobody in this group is able to find a fix for this “bug”, but it’s not from the want of trying. What makes this even more annoying is that many HX Native owners are able to run the plugin in Logic Pro X, and many other DAW applications on OSX with no problems whatsoever. You have said that you have tried, without success, every variation of the suggested options for a fix which have been offered in these threads. In that case I’m at a loss as how it’s possible to assist any further. Honestly, I really do wish there was a simple answer to this situation. If you really want a reaction to your situation, I will state again, you really need to take it to the top man. Get on the Facebook page and post you complaint, out in public, for the attention of Frank Ritchotte. If that doesn’t get a response, then nothing will. Scream where someone will hear! https://www.facebook.com/groups/line6helixusergroup/ Hope this helps.

Cool. What if Tom Waits bought a Helix and a Variax?

Hi Gary, Sorry for the the delayed response to your questions. O.K. You say that you have installed the Mac demo v1.1, but the latest version for Mac is v.1.71 - although that can be unpredictable in how or if it functions properly. Those problems are being resolved hopefully in the next update, meanwhile if you want to demo the plug-in you should really try v.1.60 “The Spring Cleaning Update”. Second point:- You say that you tried to convert the app to 32 bit! Why, what possible reason would you have to think that was a possibility? HX Native is a 64 bit application - that’s how it works, there is no 32 bit option. Third point:- You say that you can see Native in the components folder but not the VST. Well if it is in the components folder that means that you have installed the Audio Units version of the plug-in. You should have had the option to install the VST and or AAX/RTSA versions of the software. It’s a long time since I messed with ProTools, but if I recall correctly it should run the AAX/RTSA plug-in. Also, there are 2 Library folders on the Mac - one for the user and the other is for the System. Depending on what you installed for whatever user will determine which library the software was installed in. O.K. It looks like something went screwy with the installation. What I suggest is that you remove the flakey version, go back to the Line 6 software downloads page and get the v.1.60 “The Spring Cleaning Update” and install that, taking care to install all the variations of the plug-in types for any user. Once you have done that, restart your Mac, open ProTools and see what you have got available. Hope this helps/makes sense. EDIT: I have just checked and discovered that the minimum requirements for using Avid Pro Tools on a Mac are: · Mac OS X 10.10 and 10.11 & macOS 10.12 · 64-bit AAX Native, Audio Units (AU), VST3 host DAW software · Supported Sample Rates: 44.1 kHz, 48 kHz, 88.2 kHz, 96 kHz Avid Pro Tools v. 11.3.2 with supported plug-in type AAX Looks like you need to upgrade your Pro Tools before anything else. I thought you would have checked this first!

There is one thing that springs to mind about the sale of goods and that is the term “fit for purpose”. It may be worth checking that out. If a thing doesn’t do what it is supposed to do, then I believe there is a legal requirement to be met. As you say - this thing is costing not only time and money but is also damaging to your professional status. Caveat: I’m not a lawyer, but you could check with one if you feel this situation is detrimental to your business.

Sorry that I am unable to assist you with this situation, but as I noted previously, the next firmware is supposed to solve this issue. Meanwhile, you could try contacting customer support and raise a ticket - it’s the squeaky wheel effect - the more people complain etc. Or as I suggested, get on the Helix Facebook group and kick up a fuss there, you may have more success and they have 20,000 users on there. https://www.facebook.com/groups/line6helixusergroup/ Regards

Whoa there Bob! I feel that I must clarify, that while I had message to tell me I had been quoted by you in this thread - that quoted text was not mine. What was quoted was a reply from tech support to forum user Chris “eltoffer” which he mentioned in his post above, as did I. I will state again that the situation is incredibly frustrating for anyone not able to use the software. Throughout this thread you will find comments from both “soundog” and myself, trying to find and suggest solutions or “work arounds” to this bug. We contribute here because we are both Logic Pro users who have absolutely no issues running this version of HX Native on our Macs. IIRC, I think the best option was to revert to the previous version until this is fixed. Please note, I am not a Line 6 employee, just a simple user of their products, and yes I have had my share of issues with some things. I must further state that no matter how upset and put out you feel, on here you are simply preaching to the converted and you will be exceptionally lucky if any member of Line 6 staff should happen to stumble across your post. If you want to go right to the top, you need to get on the Facebook page where the management hang out. Either there or TGP is another place where you may find someone. On here it’s fellow Helix users, HX Native also has it’s own section of the forum, but you will only find the same people there. Regards

Hi, This whole thread is packed with info from people who have experience with the Updater. Some are good experiences and some are bad. :-) Higher up in these posts there are detailed instructions on how to install the Firmware updates for the Helix. I know that I shouldn’t assume anything here, but I hope that you have read and followed those instructions before reaching this situation. If you have done all the installation stages listed above, then your “screenshot” simply means that your computer is not able to communicate with your Helix. Once again, this thread is packed with comments about issues with USB connection and the Helix unit. Firstly, I would suggest that your check your USB connection. A point to bear in mind is Helix doesn’t like USB hubs and the advice is - do not use a hub to connect. Also, you mention that you are using a Windows PC, avoid connecting via the ports on the front of your computer - use the rear USB ports. All this is due to some sort of voodoo that affects the USB. O.K. now, if you have followed all the instructions above and you are using a good cable into a good USB port, the Updater application should be able to connect to your Helix and if logged in to your Line 6 account you will be able to install the new firmware. Oh, yeah! Make sure that you do NOT have the HX Edit application open at the same time as the Updater- this is a thing that can screw up USB communication with your Helix. Best to close anything running in the background while performing the update. Hope this helps/makes sense.

Hi Ian, Regarding having a “Noise Gate” at the very beginning of your chain, it is not necessary to use up one of you FX Blocks for this. The Helix has a “Noise Gate” built in to the Input stage. If you select the input, where you would set Multi/ Guitar/ Mic/ Variax or whatever, then along the bottom of the screen you can see there are the gate options. Adjust to suit. The only time I think you may need to use one of the blocks for gating is possibly if you are using the send and return to external processors that are introducing noise to the signal path, or special effects (stuttering). Hope this helps.

Hi Captain, You’re not having much success with the bump on your question. As you have already wasted almost 2 weeks trying to get an easy option for the problem, I suggest you should try contacting Yamaha Kemble in the U.K. Sherbourne Dr, Tilbrook, Milton Keynes, MK7 8BL Telephone: 01908 366700 They are open from 10am. They maybe able to help, rather than chasing up Line 6 Europe. Anyhow give it it a shot. Hope this is some help.

One more time - you are not doing yourself any favours here and by posting this sort of stuff across various forums makes it seem you are behaving like a spoilt child. Sh!t happens! Get over it.

It appears to me that you haven't learnt any lessons here or you really would have let this go by now. You're not coming across as someone who knows how to accept the inevitable - some you win, some you lose. Oh, now I get it - you really are a loser!

I didn’t ask permission to post this, but I will because I thought your attitude seemed familiar. You really don’t like missing out, such as your reaction in another thread on here, when the Helix LT was released. This was your comment! ”Does anyone else feel cheated with the release of the LT? Why - The Helix has stuff I don't use (which are not present in the LT). Could've saved myself 400 USD?” And now this? Anyway its the internet. Maybe you're a good person in real life.

Hi Bob, AFAIK, these are not a new item, apparently they have been available for a while. I just stuck the link in here as a distraction from the firmware update thread. Anyhow, I guess you would need the “Strato” pack to use with your Lester. There is s thread on here where a guy comments about using them with his PRS and putting the IR first in the signal path to get the “single coil” effect. Read this for more. Hope this helps. Oh, yeah, I’m old too.

While we wait, here’s something that could be worth checking out. https://www.3sigmaaudio.com/electric-impulses/?fbclid=IwAR1taUgW7zuhV8bDsIhd1IUdXW9QYHAI5GbqE1dT5o1CSJU2lqxb_R82Eug Interesting idea?

#Me too! Oops! I’m sure that comment relates to something else, but yeah Variax - I have three!

Hi, This question crops up on here from time to time, but a quick Google will usually reveal something useful - so here ya go! A couple to start you off. Also, go to Line 6 Customtone, select Helix and then enter “acoustic” in the search panel. Should bring up a lot of freebie presets to check out. Enjoy your new toy!

Hi, Here’s a couple of things that you could try first, which may successfully reset your HX FX: First, turn the power on while holding down Footswitch 6 and TAP - This should perform a factory restore, it will reset, Global, IRs and Presets. After doing that reset procedure, if your HX still seems to be in an unrecoverable state, then turn on the power while holding down the right arrow key ‘>’. That should put the unit into a “fail safe” update mode. IIRC, this error has previously appeared in earlier firmware updates on the Helix and it seems that the problem was caused by either a faulty USB cable and/or using one of the front USB ports on a PC. Solution - use a rear USB port with a good cable. Oh, yeah, never hook up via a USB hub! Hope this helps/makes sense.

Hi again, Sorry that the regression to a previous version didn’t help. I’m really not sure what else to suggest because I’m working blind trying to imagine what you’re hearing. One thing that comes to mind is a lot of the “ambient” fans on here complained that the Helix reverbs were not really “wet” enough for those long spacey atmospheric ‘verbs. Line 6 decided to make the reverbs very wet, which the meant that users suddenly found that their tried and tested favourite presets were swamped in reverb. Consequently everyone seemed to agree that dropping the mix amount for reverb brought things back to a more manageable level. As you said that you like creating those long ambient tones, it makes me wonder if the reverb may be a contributing factor to the glitches you are experiencing. Oh, yeah - Line 6 went to great lengths to recreate all that graininess, noise, wow and flutter of that pre-digital gear, even the low bit rates of early DDLs.. As for old tape equipment, I used an old Simms Watt Echo Dek for many years - they don’t get much more temperamental and quirky as those antique monsters. You may want to tolerate a bit of glitching until v2.8 drops. Happy Trails

Hi Andy, IIRC, the firmware update to 2.71 was initially released at the end of November 2018, as a “hot fix” for the Helix Stomp unit. This was soon followed by another 2.71 which was intended for all the Helix range. As I understand it, this is just a minor patch which addresses a couple of bugs and brings all the products under the same firmware revision numbers. You mentioned this has only been an issue since updating to v2.71, therefore I would seriously consider reverting back to v2.70. until the highly anticipated update to 2.8 arrives. Hope this helps/makes sense. Edit: I understand that the Transistor Tape Delay can be prone to gitchiness and noise issues and increasing the Headroom parameter can help. I’m not sure if that also applies to the Ping Pong, but it may be worth checking out.

Hi lespaulben77, You don’t mention if your LT is still under warranty, if it is raise a ticket as “cruisinon2” suggests. Also, before that there are a bunch of reset options you can try which may kick the bugs out - go here and try these: https://helixhelp.com/manuals/helix/resetOptions.html#helix-floor-lt The site Helix Help dot Com is constantly being modified so if this link should fail, click on the “take me home” link and from the front page select “Reset Options” from under the Tips drop down menu. It partially lights up, so there is some power getting in there. Hope this helps - good luck.