datacommando

Hi scallybert, I don't really clearly understand what you mean by "multiple versions" If you mean that when using Helix Native in your DAW can you use it on several different tracks, all with different amps and effects, within one song - then yes! This is usually referred to as multiple "instances" of the plug-in, rather than versions. Realistically you will only be limited by the amount of memory available on your computer, as that is what Native is working in top of. I guess this may be what you mean. If it is, then the answer is yes! Pile them on until your computer collapses under the strain - go for it! Oops! Just re-read your post and spotted that you actually mean - is it possible to have version 2.60 and v2.53 installed simultaneously. Well I have not tried that, and I don't see why not , although you could get screw ups between them. You could even have one version on one desktop computer and another on a laptop for the sake of comparison between patches.

Hi taylorbeats, Not exactly run into this as an issue, but curiously enough I was looking at my Line 6 Authorisation details only a couple of hours back. It seems that at the moment my status shows: NOTE: To authorize your computer or Line 6 Hardware, you must run the Line 6 License Manager. You currently are using 4 out of 5 active devices. You currently are using 5 out of 11 lifetime devices This relates to 2 current computers running Helix Native, a POD HD500 and a PODxt Live (both maxed out on POD Farm). The 5th item is an old iMac that I de-authorised four years ago, wiped and passed on to a friends children. It appears that the term "lifetime" is important here, as even when de-authorised it is still counted as a device. That's why I'm using 5 only got another 6 chances. Maybe your "several laptops over the years" has pushed you over the limit. Furthermore, I've no idea what you would have to do to have your limit "reset", or even if that's possible. In this day and age, when technology is rapidly changing, putting a limit on authorisation seems very restrictive. Check to see if you have gone past the 11 count and please advise what happens next. Regards

Hi Bill, Here’s a link to the Helix Native Sale Page: https://shop.line6.com/software/helix-native.html From the listing on there, it mentions upgrades from POD Farm or POD Farm Platinum. Guess it depends what you have with your Tone Port.

Helix Native is free to try - download it and give it a try, you have nothing to loose. As “soundog” notes above, you will have a better idea of how it functions with your set up. Note: If aardvarks were people, they would be the first entry in the phone book!

Re: Little Feat - True, and to think that most folks think that superb tone was all due to some strange magic from LG using a spark plug socket as a slide. As for Harvey Mandel, well, that took me right back, I had almost forgotten about him. Got to listen to that stuff again!

Bumping it right back at ya! It's happening right now 30% off! Use the code on the page to get the discount. https://shop.line6.com/software/helix-native.html Have fun!

Hi ReyGlean, These issues seem to occur with every Firmware update, and in anticipation of the cry for assistance, a special thread was created here at the top of this forum. You can find it here: Please read through all the comments and then follow the instruction supplied in this thread and you should be up and running very quickly. Also, the very considerate people of Line 6 have supplied assistance on all the pages in the forum. In the bottom right hand corner your browser there is a large black dot which surrounds a question mark within a white circle. Click on the icon and it will reveal a Help Centre pop up. In there there is an item named "HX Effects FAQ". Select that and you will be taken to a page where you can select tutorial videos. The one about installing Firmware is the second one down. Hope this is some help.

That’s good to know, have fun!

Hi, AFAIK, this is usually a consequence of a mismatch between the version of the firmware in your Helix and the version number of your HX Edit software. It’s sometimes happens if you have a shortcut to a previous copy of HX Edit on your computer and you are mistakenly opening that one. Please check both are on v.2.60, it’s easily missed. If it’s an old copy - delete it. If that is not the issue, then are the IR’s commercial ones that you have used previously, or new (freebie) ones picked up from the internet? It would help to know. Hope this may help.

Hi sb77, Thanks for that info, it’s definitely worth being aware of, and it’s a new one on me! I was completely unaware that there was a possible problem on the MIDI IN port. I have Helix running MIDI via the USB to my soft synths, so I no longer really have to use the old MIDI DIN sockets to communicate with external modules. I have a rack full of vintage outboard gear (TX81Z, U110, D110, S950 etc.) that now sits in the corner gathering dust. As for the notorious USB interrupts, which can occur during firmware updates, the current thinking on that is it is best practice to disconnect any other peripheral equipment during the process, avoid hubs and connect directly to the USB ports on the computer. Thanks again for the information, it may be a help to other users.

Hi soundophil, “is anybody having trouble...?” Well the answer is yes and no, but mainly no. It’s really easy. Because these sort of questions seems to crop up right after any update to the Helix software, a pinned post designed to assist with these issues, has been created by phil_m. I’ve no idea why, but it appears that those who are seeking help don’t bother to read it, or follow the very simple instructions. You can find it right at the top of the entries on this forum. Here is a link.

Hi Andrea, Most folk on here are Line 6 users, not Line 6 employees, although the do very occasionally drop in. With regard to the Owners Manual, the best person to answer that would be Digital Igloo (Eric). He is a Line 6 product Manager and usually does the final modifications to the manuals. If nothing really major has changed it may be a while before that becomes available. Anyhow, as far as physically hooking up and operating Helix, nothing as changed, The bulk of recent additions has been the legacy fx, the HX reverbs and a couple of new amps. Luckily, if a comprehesive up to date list of of amps, cabs and fx, that are currently in the Helix, are what you need then you can find that information here: https://www.dropbox.com/s/w6pvbv1l0t0b5cf/Line6 Helix-Model Summary%2C 2%2C60-P1.0-01.pdf?dl=0 Many thanks to forum member “PerS” for compiling this huge summary of models available. Note: If you post your question on the Helix page on Facebook, and/or The Gear Page, you may actually get a response from DI, or even Frank Ritchotte himself! Hope this helps.

Hi, Thanks for confirming my suspicions HO, that was the only thing I could think of that could cause that particular issue. It’s not something I have ever encountered personally, but remembered others having a similar problem, way back. We all love Line 6 for supplying us with these very cool, and free, firmware upgrades, but every time they happen we have to go through all this craziness. If only people weren’t so eager to get to the new stuff, that they actually took their time and read the installation instructions carefully. Of course if they are not used to flashing software, they only have to find a teenager to do it for them - they could have it up and running in minutes. Thanks again.

Hi again Jay, Well, now you seem to be getting somewhere, but you have discovered a new problem. Once more you are not very clear about what exactly is happening. Saying you get an error message which states “something like” etc., is extremely vague. In order to figure out what went wrong more information would help, and an accurate quote of the error message. I’m not familiar with the comment “setlist cant load..badly formed device”, it’s not something that I have ever encountered. Although, IIRC, a couple years back (with the update to v1.10) some users had an issue which stated, “Unexpected or Bad Data type in the preset”. Yes, I know that also sound like a vague description of the problem, but it did make sense to the Line 6 developers. It appears that you get this error when you trying running a new firmware version on an outdated app. Again, I’m not sure if this is what is happening in your instance, but it is worth investigating further. I suggest that you double, even triple check that the version of HX Edit you are running is actually v2.6 because it’s not unknown for a user to have a shortcut to an older version lurking on their computer. That can cause these problems. Hopefully, one of the forums Line 6 beta testers, phil_m or silverhead will chime in and comment. If this ever happen during testing, they will know, or at the very least know who to contact for a solution. Hope this helps.

Here ya go: https://line6.com/customtone/tone/3911630/

O.K. First thing - DON’T PANIC! Thousands of Helix owners have managed this update without issue, but there are many who have problems. Most of these problems are usually minor technical things or even occasionally “user error”. I will repeat, one more time, all the information from the above posts which may assist. Next up, What you are telling us is a little vague. For a start, you could help us by suppling more information, such as what computer and Operating System you have!  Also, prior to running the Update did your Helix communicate with the v2.50 Editor software without problems? If the answer is “Yes”, then has anything else in the configuration changed? Some studio users have Helix hooked up full time, others who are gigging only connect to make backups and set list changes and are constantly using different cables. Are you connected to/or have you tried connecting to your Helix with a different computer, USB cable or USB port. Your printer and anything else may well be working just fine, but note that Helix doesn't like USB 3 or USB Hubs. Try disconnecting all USB peripheral items, so that Helix is the only thing connected during the update process. I suggest the thing to try is, uninstall the Helix Edit and Line6 Updater, then do a fresh download from the Line 6 site. You should select HX Edit from the All Software and your OS on the dropdown menus. When you install HX Edit it will also install the Line6 Updater v1.14 and any other drivers etc., that you may need. When the new software is installed, reboot you computer. Doing a clean install should clear any glitches that were linking to any old versions of the software. Now, run the new HX Edit and make a backup of the stuff from your Helix. When done, be sure to shut down HX Edit, and launch the new Line 6 Updater v1.14, click the about button to check. If all you connections are good the Updater should see your Helix. Proceed with the firmware upgrade. Give it try - do it calmly a slowly, so nothing is overlooked. When you have eliminated all the logical solutions, and if this fails, then you can shout and scream as much as you like. I know would! Good luck

Same here! Not sure what’s going on with this forum, but it’s most odd. I can never tell if I’m logged in, or not, for a great deal of the time. i thought it may be my router! No it’s this site.

Hi, Thanks for that info. That’s very interesting. I shall have to look into setting this up. Kewl!

Thanks for letting us know that. This might be another piece of the legendary Helix Voodoo! Unless, of course, someone else knows something different? Ooooooooo, weird - another darned X File!

Hi soundog, Good to see that you agree with “cruisinon2”, just like me. I don’t want my sounds drifting around when I spent a long while getting to what I think is fine, or even, just good enough. That poor sad software engineer @ Brainworx must be regretting taking on the challenge of modelling “digital variance”. Imagine going to work in the morning and everything you had perfected the previous day was screwed, not even close to how you left it! Now that really is a thankless task, where does it ever end? I hope the pay is worth it, in fact that has got be job for life! Although, I have to say the name we use for our studio crew is “A Constant State of Flux”, basically because nobody knows where we are at.

It’s a kinda magic! Have fun.

Hi, What you are asking is a little vague. You could help us by suppling more information such as what computer and Operating System you have! Prior to running the Update did your Helix communicate with the Editor software without problems? If the answer is Yes, then has anything else in the configuration changed? Are you connected to/or have you tried connecting to your Helix with a different USB cable or USB port. Helix doesn't like USB 3 or USB Hubs. If you have managed to install v2.6 HX Edit, when you launch that app does it connect to the Helix and enable you to make a backup of the settings from the hardware Helix? If not check all your cables and connections. Launch the Line 6 Updater program and check that it is V1.14, you can find that by clicking the about button. You must have version 1.14 Updater to correctly upgrade the Firmware. An earlier version may have seemed to perform the upgrade but it will be incomplete or corrupted. Have you restated your Helix using any of the in built reset procedures - if not try these to see if it helps! https://helixhelp.com/reset-options/ More info would help.

I just had a response in another thread from phil_m, who states the answer is: "Those functions aren’t available with the 1-Switch Looper. There’s only so much you can do with one footswitch." That's true enough!

True, so very true.

Hi Phil, I have just read through all the update notes regarding the 1 switch looper, and there doesn't appear to be any mention of being able to engage the half speed function. Furthermore, there is no mention of using the reverse play function. Surely some oversight from the coders at Line 6!