Helix Bug Reports

[SaschaFranck]

2 hours ago, PeterHamm said:

In many studios, they leave their gear on 24/7, because they know that most failures occur on power up and power down.

 

Well, that's knowledge from the past, when dealing with plenty of analog devices. Digital devices (and most modern analog devices, too) don't suffer from turning them on and off.

 

Quote

At home, generally, it's a good idea to turn stuff on, but Helix is not sucking down that much electricity.

 

Ok, when do you start to consider something as being "that much"? As a rough estimation: When all of Germany would turn their TVs off instead of having them on standby, the yearly savings would be around a small towns overall electricity consumption. The Helix should consume much more than a TV on standby.

Apart from that, everything saved is something saved.

[ildus]

Hi. Just wanted to report that MIDI CLOCK IN on HX Stomp on latest version (2.82) is not working. When MIDI CLOCK Rx set up as MIDI or USB, it doesn't get the clock from USB, and Stomp freezes (it needs to be completely restard after) when MIDI CLOCK comes from MIDI. For usb tests I tried to send MIDI CLOCK from my Ipad Pro, and for usual MIDI I have tried to send from Novation Circuit. MIDI THRU from Circuit to ipad works without any problem.

[phil_m]

22 minutes ago, ildus said:

Hi. Just wanted to report that MIDI CLOCK IN on HX Stomp on latest version (2.82) is not working. When MIDI CLOCK Rx set up as MIDI or USB, it doesn't get the clock from USB, and Stomp freezes (it needs to be completely restard after) when MIDI CLOCK comes from MIDI. For usb tests I tried to send MIDI CLOCK from my Ipad Pro, and for usual MIDI I have tried to send from Novation Circuit. MIDI THRU from Circuit to ipad works without any problem.

Make sure you have MIDI clock TX turned off on the Stomp if you have it set up to receive MIDI clock over USB. It’s easy to get a MIDI feedback loop with MIDI over USB.

[ildus]

7 hours ago, phil_m said:

Make sure you have MIDI clock TX turned off on the Stomp if you have it set up to receive MIDI clock over USB. It’s easy to get a MIDI feedback loop with MIDI over USB.

 

Yes, of course it was it turned off. Just to make sure I just turned off everything but MIDI Clock Rx. Stomp still freezes.

[pavelo01]

Hi,

HELP!!!! - yesterday i use my helix lt and everything was ok. Today when i start helix lt i lost my presets from user 4. When i try restore backup - i see this:

 

ERROR OCCURED DURING THE RESTORE

DEVICE HAS NOT BEEN INITIALIZED PROPERLY, (CODE - 8201)

DO YOU WANT RETRY?

 

Every time when i turn on my helix lt is rebuilding presets. 

 

All presets form user 3 replaced on user 4, when i try to use any presets from user 4 i see this: Failed to get preset names. Device has not been properly. code-8201

 

Please help…..

[AlaZen]

Hello, new to the Helix/HX family. Love the tones. But.. My Stomp constantly freezes, sound still comes through but can't change any parameters, use the tuner or anything. Did it prior to upgrading to 2.82 which loaded successfully. Is this a normal thing with bugs or is it a dud that I should send back to Sweetwater for another? Before the freezes, I love the tones I am getting. Just frustrating I can't complete making my patches. Thank you. 

[datacommando]

5 hours ago, pavelo01 said:

Hi,

HELP!!!! - yesterday i use my helix lt and everything was ok. Today when i start helix lt i lost my presets from user 4. When i try restore backup - i see this:

 

ERROR OCCURED DURING THE RESTORE

DEVICE HAS NOT BEEN INITIALIZED PROPERLY, (CODE - 8201)

DO YOU WANT RETRY?

 

Every time when i turn on my helix lt is rebuilding presets. 

 

All presets form user 3 replaced on user 4, when i try to use any presets from user 4 i see this: Failed to get preset names. Device has not been properly. code-8201

 

Please help…..

 

Hi,

 

This has come up on several occasions and if I recall correctly, your CODE - 8201 is a badly formatted preset error.

 

Try this:

Reboot your Helix while holding down footswitches 10 & 11 which should rebuild your presets and update them to the latest firmware spec.

 

Note: if this doesn’t fix it, then you need to supply more info. What you gave here is not much use! You know we need important stuff like: what hardware, what computer, what OS , what firmware, etc. It’s a big help.

 

Hope this helps/makes sense

[PeterHamm]

1 hour ago, AlaZen said:

Hello, new to the Helix/HX family. Love the tones. But.. My Stomp constantly freezes, sound still comes through but can't change any parameters, use the tuner or anything. Did it prior to upgrading to 2.82 which loaded successfully. Is this a normal thing with bugs or is it a dud that I should send back to Sweetwater for another? Before the freezes, I love the tones I am getting. Just frustrating I can't complete making my patches. Thank you. 

I would back up my stuff if I need it, then I'd re-install the latest firmware, and then do a full reset and then load stuff back in. It very often makes all that go away.

[AlaZen]

4 minutes ago, PeterHamm said:

I would back up my stuff if I need it, then I'd re-install the latest firmware, and then do a full reset and then load stuff back in. It very often makes all that go away.

Thanks Peter, I have only had it week. Nothing programmed really as of yet. But I have re-installed the latest firmware twice now and still freezes. Now prior to installing, when I received it, it was freezing straight from the box. So I am kinda thinking it may be just a bad one from the factory. I opened a support ticket a couple days ago, waiting to hear back what they suggest. Now, saying this. For the little time I had dialing in some tones. I am blown away by this sucker in sounds. Thanks again. 

[perapera]

On 12/8/2019 at 1:29 AM, reginaldStjohn said:

Having corrupted presets here. Using Helix Edit 2.82 and matching firmware form my helix floor. I had some presets be corrupted. Names all weird. I can't do anything with them. So I exported the setlist and tried to re-import it. It seemed to import fine but then bigger blocks of presets are now corrupted.  I am going to try to do  global reset but I am afraid my saved presets might be corrupted as well.  

 

Now when I load a setlist it stops with my Helix and the Helix screen goes blank. I have to restart it and it rebuilds presets.

 

I have noticed others in the forum with similar issues. Has Line 6 had a trouble/bug report logged for something like this?

 

 

 

 

 

Hi, I hope this post of mine can be helpful to you:

 

[pavelo01]

6 hours ago, datacommando said:

 

Hi,

 

This has come up on several occasions and if I recall correctly, your CODE - 8201 is a badly formatted preset error.

 

Try this:

Reboot your Helix while holding down footswitches 10 & 11 which should rebuild your presets and update them to the latest firmware spec.

 

Note: if this doesn’t fix it, then you need to supply more info. What you gave here is not much use! You know we need important stuff like: what hardware, what computer, what OS , what firmware, etc. It’s a big help.

 

Hope this helps/makes sense

Thank You. I reset my helix lt to factory settings, once again upload firmware 2.82 and use presets from my back up. Now I can play

[AlaZen]

On 4/15/2020 at 10:46 AM, AlaZen said:

Hello, new to the Helix/HX family. Love the tones. But.. My Stomp constantly freezes, sound still comes through but can't change any parameters, use the tuner or anything. Did it prior to upgrading to 2.82 which loaded successfully. Is this a normal thing with bugs or is it a dud that I should send back to Sweetwater for another? Before the freezes, I love the tones I am getting. Just frustrating I can't complete making my patches. Thank you. 

Update.. Line 6 Customer Support is great. Unfortunately luck of the draw, it happens. It's determined I got a dud. No worries..

 

Sweetwater is overnighting me a replacement. Excellent customer service from both companies. Should be rocking all weekend. Thank you Line 6 and Sweetwater. 

[littletoe]

Hey there  - just installed 2.90 - I tried to change one of the snapshots in a preset. Helix would not select - showing a yellow warning message in HX edit. I had this problem in an earlier version already - the solution was to to save the preset while the error message in HX Edit was shown. This actually worked in this case also - but only after the machine had a total freeze twice! So maybe be a little careful and check all your presets before your next (online)-Gig.

 

Also the copy/paste function by touch-holding the buttons for snapshots  does not work !

 

All the best Alex

 

[brue58ski]

This relates to the JTV Variax. There was an issue like this before but seems to be diffferent since the 2.90 update. Here's what it is now. I created 11 new presets, each with the Variax's tone knob at 10, 9, 8, 7, etc. When I go from one patch with the tone knob at one setting to different patch with a different setting, the tone knob's position remains the same as the previous patches tone setting. For example if I go from a patch with the tone knob at 10 to patch with the tone knob at 1, it stays on 10. HOWEVER, if I select the patch with the tone knob at 1 again it then will switch the Variax to the saved tone knob position. If the tone knob is saved as Don't force it goes to whatever position the tone knob on the guitar is. So that does seem to work. This same type of thing appeared to be happening with the Volume knob before as well but seems to be corrected. So, for now, if I have a saved tone knob setting, I have to hit the patch switch TWICE for it to actually switch the tone knob setting on my JTV Variax to the saved setting..

[santillorente]

Hi, im getting a strange error. I update to 2.9 and when i hit in one of my presets it simply stuck on factory presets. The factory presets change all right, and in the stomp i can see my presets with all my block in there, but i can't see them in hx edit. Thanks!

[phil_m]

1 hour ago, santillorente said:

Hi, im getting a strange error. I update to 2.9 and when i hit in one of my presets it simply stuck on factory presets. The factory presets change all right, and in the stomp i can see my presets with all my block in there, but i can't see them in hx edit. Thanks!

Did you update HX Edit?

[otnooishphoo]

Tape Delay - 2.90 Firmware Helix LT.

 

Tempo sync is not correct.

 

Not even close.

On any subdivision.

 

[Alex_Schcs]

Hi guys, i have Helix LT, when i use an empty preset all works fine and smooth, but when i use an existing preset all works slowly and with a lot of retard using the tuner, the meters, traveling into the menus... I dont know if its a bug or something, but i dont know how to fix that because its so hard to work like that. Using the tuner is crazy, it needs like 2 or 3 seconds to show the note that you played (applicable to the meters too)

[SaschaFranck]

49 minutes ago, otnooishphoo said:

Tape Delay - 2.90 Firmware Helix LT.

 

Tempo sync is not correct.

 

 

Which delay exactly are you refering to? There's Transistor Tape and Tape Echo (legacy).

[SaschaFranck]

Uhm, it's correct. Tap Tempo is COMPLETELY broken with 2.9, regardless of which delay I try with. That is downright horrible! How could this be overlooked?

[StruckingFuggle]

Yep, tap tempo is buggered. 

[HonestOpinion]

4 hours ago, SaschaFranck said:

Uhm, it's correct. Tap Tempo is COMPLETELY broken with 2.9, regardless of which delay I try with. That is downright horrible! How could this be overlooked?

 

It seems to be working correctly for me on several different delay blocks on the Helix in both 'Transparent' and 'Authentic' modes. Haven't tested all the delay blocks yet. What is your global settings 'MIDI/Tempo' --> 'Tempo Select' set to? Mine is set to 'Per Preset'.

[molul]

3 hours ago, SaschaFranck said:

Uhm, it's correct. Tap Tempo is COMPLETELY broken with 2.9, regardless of which delay I try with. That is downright horrible! How could this be overlooked?

In another topic, someone said it's bugged on authentic/accurate mode, but not on transparent.

[bearreport57]

The update appears to have broken something.  The unit is outputting to my Headrush FR 112 at a barely perceptible volume now.  The volume controls do nothing.  I can’t restore a backup to 2.82, getting error code -8212 when I attempt to do so.  I have no idea what to do and have tried disconnecting and reconnecting everything.  The unit seems to be outputting fine via USB.  But I can’t get it to go through the headrush all of a sudden and I can’t even restore my backup from an hour ago to see if that’s the issue...

 

edit: power cycling the unit several times has helped the output issue but it’s still disconcerting I wasn’t able to restore from backup

[j_hotch]

I'm seeing the tap tempo issue too, with both authentic and transparent delay times. Seems to affect any delay model and any division. I did a factory reset after upgrading my LT from 2.82 to 2.90. My tempo select setting is "per preset."

[HonestOpinion]

4 hours ago, Alex_Schcs said:

Hi guys, i have Helix LT, when i use an empty preset all works fine and smooth, but when i use an existing preset all works slowly and with a lot of retard using the tuner, the meters, traveling into the menus... I dont know if its a bug or something, but i dont know how to fix that because its so hard to work like that. Using the tuner is crazy, it needs like 2 or 3 seconds to show the note that you played (applicable to the meters too)

 

The slowness you describe is not happening on my Helix. Might want to try reloading the 2.9 firmware.

[molul]

26 minutes ago, HonestOpinion said:

 

It seems to be working correctly for me on several delay blocks in both 'Transparent' and 'Authentic' modes. Haven't tested all the delay blocks yet. What is your global settings 'MIDI/Tempo' --> 'Tempo Select' set to? Mine is set to 'Per Preset'.

I confirm this. I have no tap tempo issues and have it "per preset".

[SaschaFranck]

3 hours ago, HonestOpinion said:

 

It seems to be working correctly for me on several different delay blocks on the Helix in both 'Transparent' and 'Authentic' modes. Haven't tested all the delay blocks yet. What is your global settings 'MIDI/Tempo' --> 'Tempo Select' set to? Mine is set to 'Per Preset'.

 

Tried both (actually all three) options, no differences.

 

3 hours ago, molul said:

In another topic, someone said it's bugged on authentic/accurate mode, but not on transparent.

 

That was me. It's better in transparent mode but still fishy. In authentic mode it's defenitely broken (at 1/4 sync, delay tempo is always faster than the tapped tempo), in transparent mode things mostly seem to work but the average tempo calculation from the last for taps (which is what the Helix is doing) is not working properly all the time.

 

No idea why it would be working for some folks, given it's the same hardware we're dealing with. Perhaps it's any kind of random, unrelated setting affecting the tap tempo behaviour.

 

Whatever it might be, this needs an urgent fix.

 

[molul]

15 minutes ago, SaschaFranck said:

 

Tried both (actually all three) options, no differences.

 

 

That was me. It's better in transparent mode but still fishy. In authentic mode it's defenitely broken (at 1/4 sync, delay tempo is always faster than the tapped tempo), in transparent mode things mostly seem to work but the average tempo calculation from the last for taps (which is what the Helix is doing) is not working properly all the time.

 

No idea why it would be working for some folks, given it's the same hardware we're dealing with. Perhaps it's any kind of random, unrelated setting affecting the tap tempo behaviour.

 

Whatever it might be, this needs an urgent fix.

 

Try this: 

Global settings 'MIDI/Tempo' --> 'Tempo Select', set to 'Per Preset'.

 

Of course it has to be fixed, but at least it might be a workaround.

 

[SaschaFranck]

Just now, molul said:

Try this: 

Global settings 'MIDI/Tempo' --> 'Tempo Select', set to 'Per Preset'.

 

Of course it has to be fixed, but at least it might be a workaround.

 

 

 

As said, I tried with all the settings.

[molul]

10 minutes ago, SaschaFranck said:

 

As said, I tried with all the settings.

True that, sorry.

I can only suggest doing a factory reset and then update again to 2.90 to see if anything changes. 

[Philipozz]

My SPDIF output is completely silent after updating to 2.90 (Helix Floor)

 

Everything is connected the same way as before (when it worked with 2.82) and I've checked all the settings on the Helix.

The Helix output meter moves with my playing and I get sound from the analog outputs but my audio interface (Focusrite Scarlett 6i6 1st gen) doesn't appear to receive any signal.

I tried re-installing 2.90, but it didn't change anything.

 

I also tried different SPDIF sample rates both on the Helix and Scarlett, but they were all silent.

[Alex_Schcs]

4 hours ago, HonestOpinion said:

 

The slowness you describe is not happening on my Helix. Might want to try reloading the 2.9 firmware.

 

What procedure should i do? I tried reseting to factory with footswitches 7+8 but it still happens.

[willjrock]

Old bug reappearing - Moving an IR block causes it to reset to #1

[Philipozz]

1 hour ago, Philipozz said:

My SPDIF output is completely silent after updating to 2.90 (Helix Floor)

 

Everything is connected the same way as before (when it worked with 2.82) and I've checked all the settings on the Helix.

The Helix output meter moves with my playing and I get sound from the analog outputs but my audio interface (Focusrite Scarlett 6i6 1st gen) doesn't appear to receive any signal.

I tried re-installing 2.90, but it didn't change anything.

 

I also tried different SPDIF sample rates both on the Helix and Scarlett, but they were all silent.

 

I solved it!

I "downdated" to 2.82 again, and the problem remained.

It turned out that the SPDIF volume was automatically set to be adjusted with the main volume knob on the Helix.

I programmed that knob to not control the SPDIF volume since I want it to be consistent at all time,

and the knob is always at zero since I only use the SPDIF when playing.

 

It was that simple! ^^

[molul]

1 hour ago, Alex_Schcs said:

 

What procedure should i do? I tried reseting to factory with footswitches 7+8 but it still happens.

Oops, that sounds bad. You might want to send an email to customer support so they can help you better. Hope your unit didn't become faulty after the update, because it shouldn't happen in factory settings :(

[SaschaFranck]

So, could anyone record a video of tap tempo really working reliably? With the globals set to "transparent" and "per preset", it does work *somehow* but defenitely not as reliable as before. I'd also like to see how it works in "authentic" mode for others - over here, this is completely messed up.

[molul]

Could you post a video of the problem? To me, it works exactly as in previous version, but I might be overlooking something. Seeing what's happening to the bugged unit might help.

[MGblade]

i found that when going in global settings and switch to authentic and then back again to transparent or vica versa, fixes the problem, but when i go to a other preset its scrambled again

[PeterHamm]

with tap tempo, a few things.

Bare feet confuse the buttons (as do fingers pressing), because of the touch capacitance.
Some models don't have long enough delay times and automatically speed up.
I think TT works best when you are NOT connected to a computer as well.