Helix Bug Reports

[amor4jc-2]

Firmware - 2.80

Helix Floor

 

Snapshots not working:

1) Half of my patches would not change snapshots properly. I was initially using HXEdit and  it was giving me an error message. So I tried the actual switches on the Helix - I would push a switch to change snapshots and nothing would happen. The ring would stay lit around the snap that was active when the patch was loaded no matter which snap I selected and the sound did not change. I tried to sent snap change commands via cc69 but this too failed. In one of my patches, the sound WOULD change, but the snap ring would not change. 

 

Patch volumes half as loud:

2) The patch volume for every patch I tried was significantly quieter. I use meters to make sure all of my patches are consistent. So I was shocked to see that the levels were approximately HALF of what I am used to seeing. I did not take the time to determine what this difference equated to in terms of decibels, but it was half of the value I set my patches to on the meter. I know that there have been some users reporting volume fluctuations when using Jason Sadites' LA Comp at the end of their signal chain, but I am not using that technique.

 

[tourultimate]

Firmware 2.8 - helix floor

 

With 2.8 the transparent tap tempo works when manually changing tempo by tapping. However when tempo is per snapshot, changing snapshots causes the warble with the time based effects.

 

Unfortunately, this is issue affects me because I am on stage several times a month and transitions between songs is now difficult with this bug.

[Willie68]

Stomp 2.80

FS4 without any function. 

Adding FS4/5 to the exp , only FS5 could be assigned to a function.

Assigning anything to FS4 will not be executing.

Back to 2.71 FS4 is working again...

[Guitarmaniac64]

On 7/28/2019 at 4:55 AM, MonkeyXT said:

 

 

I set up a patch to test this out using my Helix Rack & Control, running firmware 2.80.

As with this video, I found the bloom/lag present.

 

Here's more data for the bug report:

 

The bloom audible gap happens even when the IR selected in the recalled Snapshot is the same one as the previous Snapshot.

Removing Snapshot control of the IR selection instantly eliminates the gap.

 

So, it would seem that having Snapshot control assigned to the IR selection causes a re-load of the IR when a Snapshot is called up.

 

However, if the preset is set up so that an amp & cab are being alternated with an amp & IR combination, there's no gap when enabling the IR along with the other amp.

So bypass state changing to enabled does not appear to introduce any type of audible gap.

 

 

Just for information's sake.

 

Hmm so why dont i have a gap and many others aswell ?
Is it a bug that only happens to some units or is it something else?

 

[MonkeyXT]

3 hours ago, Guitarmaniac64 said:

Hmm so why dont i have a gap and many others aswell ?
Is it a bug that only happens to some units or is it something else?

 

 

That is most definitely the question.

 

What's your hardware?

I'm using Rack/Control. The original is using ... I've forgotten. I think it was Helix LT in the video...

 

Another question; if you go to a preset which uses an active IR, and you position the 'cursor' over the IR, when changing to a different IR by scrolling with the encoder, do you hear an audible gap at that time?

(I do - far more so than I did with 2.71)

 

EDIT: further to this, my patch has none of the other known 'problem' aspects present like the LA Comp etc... it's a stripped down bare-bones patch.

It didn't previously have Snapshots going for it, so I set those up specifically to test changing IRs with the Snapshot controller function.

No other parameters or enable/bypass functions were happening with that patch for the test.

 

 

[litesnsirens]

1 Footswitch looper bug:

If I set up the 1 swtich looper, I can punch in fine and then punch out.  

I think the problem is with the double tap to stop the loop.  It seems to have trouble reading that and just goes into record for an overdub.

then if you do get it stopped after a few attempts.  If you long press to erase the loop the led stays lit.

So in general there are some things going on in there.

 

This acutally got me thinking.  It would be nice if Line 6 could offer long press and double tap as an option for programming footswitches.

Especially for command centre which I use to control my voice live rack for vocal harmonies etc.

It would be really nice to have the harmonies set to momentary... but double tap would turn them on and off all on the same footswitch.

 

[MonkeyXT]

Further to my previous post regarding the IR switching fade-in/audible gap issue:

Last evening I determined that I might do well to re-install fw 2.80 again: as I recall, the one thing that I didn't wipe was the IRs. I considered that there was a possible relocation or fragmentation causing the lag, so I did a full factory reset of all aspects, then went about putting in 2.80 again fresh.

My installationS were fraught with just about every install process issue that has been reported here, things which oddly didn't happen during my initial 2.80 installation.

The install failed (repeatedly), reporting the failure after having 'completed' the process (not a mid-point hang as some have been stuck at).

In one instance it stalled at that half-way point, and refused to recover from that, despite various 'goosing' actions which previously worked.

During re-import of my setlists (which I did individually, not as a full-state backup restore), the last one was plagued with the 'names not found' error.

In one of those instances, I actually found that NONE of the presets had names - even the factory and template setlist presets (though I think the processing blocks etc were in place). That was a surprise to find after the fact. I almost want to think that this error circumstance might have been an error created by HX Edit - perhaps the large amount of memory handling in one-after-the-other fashion ultimately wasn't handled 'legally' for the OS.

Ultimately I found that restarting everything fresh, and then finishing up with that one setlist, did get it in place (apparently) correctly.

 

The kicker; no difference in IR loading/switching - when assigned to the Snapshot controller and changing the IR selection with different presets, the audible fade-in/gap was exactly the same, including when re-selecting that Snapshot.

This occurred in the same fashion whether the Snapshot function was set to re-load or toggle between previous Snapshot.

Simply going in and manually changing the IR causes the very same audible lag and bloom/fade-in.

 

To reiterate; this is Helix Rack & Control, updated to firmware 2.80, hooked to an otherwise (knock on wood) well-functioning PC running Windows 7.

This is the first firmware revision update to date with which I've encountered any issues. I've had it for just over 3 years and counting.

 

[vypole]

In 2.8 when switching between snapshots bass and mid on amp values turned to maximum. On helix display it looks in 2000 and 90000, on HX editor 10.0. Please help!

[the_bees_knees22]

LOL wow, It's over 9000!!....oh wait not quite.  So close!

[swanny8777]

1 hour ago, vypole said:

In 2.8 when switching between snapshots bass and mid on amp values turned to maximum. On helix display it looks in 2000 and 90000, on HX editor 10.0. Please help!

 

I've had this issue intermittently since I've had my Helix; it's never been a bug that I've been able to reproduce from scratch, so I was told that perhaps I had presets that were corrupt.  It's interesting that the values on your helix exceed 10, mine never did that.  What I did notice was that if I open the preset file on my computer with a text editor or comparable application, the value for that snapshot state parameter would exceed 10 (for example, it would be 45 [see video link below if interested, but it's a long video]), but it seemed that the Helix never allowed the value to go over 10 and the bar beneath the value would be maxed to the right.  I haven't updated to 2.8 yet due to all the bugs I'm seeing here, but I'm wondering if something was lost in the code that dictates what max value the Helix is displayed.  Interesting problem to see, please keep us posted on your outcomes!

 

 

[MGblade]

possible bug: when i start up my helix my expression pedal 2 is not calibrated right, like half way is 100% full toe is back to 35% again, i use it mainly for delay mix and feedback,  I have to reload the patch again and then it is ok.

it's not a big deal but u never had this issue with other firmwares.

[sturaker]

Issues with Reverse Delay timing.
Setup
Helix Rack and Native (ver 2.8).
In cubase record a click track at 60bpm though Helix Rack and another though Native.
Use stereo so that helix path 1 with Reverse Delay is panned hard left and path 2 direct input is panned hard right for reference.
Reverse Delay is set at 1second time, 0 feedback, 100%mix, modulation is off. 
No other effects used.
Wave files were recorded over a few minutes.
On the Helix Rack they show that the timing of the output from the Reverse Delay varies from approx 2s, to approx 0s. 

With Helix Native the time of the delay hardly varies at all using the same Reverse Delay effect settings BUT seems to be approx 1.5seconds or more, depending on where measured.

On the Helix Rack with the input split to path1a-output left, and 1b-ouput right, using identical Reverse Delays on each, the outputs show different delay times. The times of each echo seem to be drifting from a different starting point. 

I am concerned that the above may be the result of an underlying problem with the internal timing of the Helix Rack. 

[misakul5]

Bugs after udtate to 2.8 (Helix LT)

soft touching button to copy snapshot doesn´t work at all. Only swap work. :( Without hx edit, you can´t copy snapshot!!

Big troubles with EXP1/2 pedal : snapshots doesn´t hold EXP(green or red) state which has been saved. So when I have volume on green and wah on red I can do volume swell on all four snapshots. But when I want to save for ex. to snapshot 4 solo with wah, the red state is still ON on all snapshots :(((( Unpossibe to use now...

[mrbluez]

I have my helix XLR outputs set to Line Level, but when i restart the machine the level goes down to mic even if in the global setting still says Line, to fix it i need everytime i start my helix to put the level to mic and then again to Line.

[mrbluez]

On 7/28/2019 at 7:43 AM, amor4jc-2 said:

Firmware - 2.80

Helix Floor

 

Snapshots not working:

1) Half of my patches would not change snapshots properly. I was initially using HXEdit and  it was giving me an error message. So I tried the actual switches on the Helix - I would push a switch to change snapshots and nothing would happen. The ring would stay lit around the snap that was active when the patch was loaded no matter which snap I selected and the sound did not change. I tried to sent snap change commands via cc69 but this too failed. In one of my patches, the sound WOULD change, but the snap ring would not change. 

 

Patch volumes half as loud:

2) The patch volume for every patch I tried was significantly quieter. I use meters to make sure all of my patches are consistent. So I was shocked to see that the levels were approximately HALF of what I am used to seeing. I did not take the time to determine what this difference equated to in terms of decibels, but it was half of the value I set my patches to on the meter. I know that there have been some users reporting volume fluctuations when using Jason Sadites' LA Comp at the end of their signal chain, but I am not using that technique.

 

Yea, the second point is what i am talking about, this is because the level gets automatically set to MIC

[Ostrovsky]

I got a click ( slight crackle) when switching presets. Firmware 2.80. It appeared on both Helix LT and Helix Stomp. On the previous firmware was not such. How to fix?

[Ostrovsky]

I solved the problem. The reason was active trails on delay. Very strange

[datacommando]

1 hour ago, Ostrovsky said:

I solved the problem. The reason was active trails on delay. Very strange

 

You didn't mention which particular delay had the slight crackle?

 

If it was on one of the Delays that have an "Headroom" option it could be that which needs adjusting. As I recall there was report of some instances of "crackles and pops" occurring when using the older style delays. (Sweep Echo, Transistor Tape, Adriatic and Elephant Man). Solution: – Turn up the Headroom to about +5db and refine from there. It was something to do with the way the original delays functioned.

 

If not that – then what you found was something new.

 

[beasleb]

I've just uploaded my helix to 2.8

When I was using 2.71, I set up a preset for each song.  Each preset had several snapshots, ie 1. main song, 2. solos, 3 bridge etc.

Now that I have loaded 2.8.  The snap shots are only showing the various songs, I'm not able to view the individual parts of each song any longer.

hope you understand that?

Any one help...im really stuck

 

 

[Unclekenty]

I seem to have discovered a 2.8 firmware bug. If you switch the Tap Tempo LED off under Global Settings (Displays), Footswitch 2's LED will become intermittent when switching modes. (if FS 2 block is ON in a preset, and you switch modes, when you switch back the block is still on, but the LED is off. Touch any capacitive switch and FS 2's LED comes back on.) Going into FS TEST mode shows all functions positive for switch, and this only occurs after switching the Tap Temp LED off in Global Settings.

[phil_m]

2 hours ago, beasleb said:

I've just uploaded my helix to 2.8

When I was using 2.71, I set up a preset for each song.  Each preset had several snapshots, ie 1. main song, 2. solos, 3 bridge etc.

Now that I have loaded 2.8.  The snap shots are only showing the various songs, I'm not able to view the individual parts of each song any longer.

hope you understand that?

Any one help...im really stuck

 

 

 

This update resets your Global Settings, so unless you restored from a backup, those will be back at the default settings. It sounds like you had Preset Mode set to be one of the Snapshot/Preset split modes. Go to Global Settings>Footswitches>Preset Mode Switches and select the view you would like.

[jonboyuk]

Snapshot bug discovered!

 

I use the PowerCab (v2.0) and Helix (2.8) and the snapshot function will not change from 'speaker' to 'flat' or 'User IR' with a snapshot change. The only one that does work on the screen below is 'Remote', but that's it.

 

[phil_m]

1 hour ago, jonboyuk said:

Snapshot bug discovered!

 

I use the PowerCab (v2.0) and Helix (2.8) and the snapshot function will not change from 'speaker' to 'flat' or 'User IR' with a snapshot change. The only one that does work on the screen below is 'Remote', but that's it.

 

 

There is a bug with the parameter values for the Powercab tab not updating correctly in HX Edit, but the snapshot changes should still be working. You should see them changing on the Helix itself.

[spikey]

6 minutes ago, phil_m said:

 

There is a bug with the parameter values for the Powercab tab not updating correctly in HX Edit, but the snapshot changes should still be working. You should see them changing on the Helix itself.

Helix and PC+ working right is a MAJOR Evolution for this old coot- so as long as the parameter values for Powercab tab (within HX Edit) is fixed, it's all good... Thanks for the heads-up on this one Phil.

[maxdb67]

After Helix update 2.8 problems witch FS lights not working and factory setlist 2 is not available. I get code -8201 did not initialize properly.

What to do now? pls anybody?

[jonboyuk]

1 hour ago, phil_m said:

 

There is a bug with the parameter values for the Powercab tab not updating correctly in HX Edit, but the snapshot changes should still be working. You should see them changing on the Helix itself.

 

Ah that's fab, so it's just a minor update for HX Edit then! I hadn't noticed but thanks for the update Phil :)

[Aryun]

Helix LT Version: 2.80

Tap Tempo Pitch of Global Settings: Transparent

 

Please be reported that when changing snapshots(with different tempo) in a preset, there are pitch shifting noises.  I have downgraded the firmware to 2.71 and the problem is not found anymore.  It is believed to be a bug in firmware 2.8.  

 

I would be grateful for a fix in the coming firmware 2.81. Thank you very much.

 

[Alex_Schcs]

On 8/2/2019 at 3:45 PM, Ostrovsky said:

I got a click ( slight crackle) when switching presets. Firmware 2.80. It appeared on both Helix LT and Helix Stomp. On the previous firmware was not such. How to fix?

I have the same gap but i dont have the trails on, on the 2.70 i didnt have that issue, maybe another bug? Idk but its very uncomfortable. Please fix this!

[jws1982]

Bug on Helix Floor, 2.80.  Using foot/stomp edit mode.  No other expression pedals plugged in.  When I change a parameter value using the pedal, the pedal simultaneously changes the parameter value and the EXP2 value.  It's only supposed to change the parameter value.  Since I have EXP2 assigned to a volume block in my patches, when I use the foot/stomp editor, my volume goes up and down while i tweak effect parameters.

 

 

Oh, I'll also confirm the pops when switching between presets, and the audible fade-in/gap when switching IR's.  Mine does both of these too.

[guitphil]

On 8/1/2019 at 10:44 AM, misakul5 said:

Bugs after udtate to 2.8 (Helix LT)

soft touching button to copy snapshot doesn´t work at all. Only swap work. :( Without hx edit, you can´t copy snapshot!!

Big troubles with EXP1/2 pedal : snapshots doesn´t hold EXP(green or red) state which has been saved. So when I have volume on green and wah on red I can do volume swell on all four snapshots. But when I want to save for ex. to snapshot 4 solo with wah, the red state is still ON on all snapshots :(((( Unpossibe to use now...

The non-working soft touching button to copy snapshot is same for my Helix Floor.  I ended up rolling back to 2.71.

[ohm2506]

I use 1 footswitch,controller distortion and clean sound. When pressed, the light signal will alternate.

[CRIS1968]

Hi !!! The output volume of my helix LT 2,81 is now much lower than 2.80 !!! ...is this ok ????

[guitphil]

On 7/23/2019 at 2:13 AM, jimmons2002 said:

After updating from 2.71 to 2.8 I have noticed that I can no longer use the touch sensitive foot switches to copy a snapshot from one location to another.  (i.e. while touching foot switch #2 I could touch foot switch #5 and get prompted to copy snapshot 2 to 5).  The simultaneous touch still prompts me to swap snapshots.  Is there a setting I am missing?

I 2nd this.

[swturpin]

15 hours ago, CRIS1968 said:

Hi !!! The output volume of my helix LT 2,81 is now much lower than 2.80 !!! ...is this ok ????

Check and toggle the output settings...I have both a Helix LT and standard Helix floor, on the LT after the 2.81 update, the 1/4 inch output defaults to Instrument level even though it might say Line Level if you were set that way. On every reboot it outputs instrument level, and you have to toggle the setting to get back to Line Level. My Helix Floor unit is also updated to 2.81 and it does not do this, it remembers the proper setting.

[guitphil]

I can confirm that the touch-switch snapshot copy issue was not fixed with 2.81.  I'm rolling back to 2.71

[Fugit]

perhaps doing the update, followed by a factory reset (fs 9+10, power up) and then restoring your back up will do the trick?

I am able to do both copy and swap via capacitive touch with no issues on LT 2.81.

[guitphil]

6 minutes ago, Fugit said:

perhaps doing the update, followed by a factory reset (fs 9+10, power up) and then restoring your back up will do the trick?

I am able to do both copy and swap via capacitive touch with no issues on LT 2.81.

Thanks for the suggestion I'll give it a try and report back.

[guitphil]

1 hour ago, Fugit said:

perhaps doing the update, followed by a factory reset (fs 9+10, power up) and then restoring your back up will do the trick?

I am able to do both copy and swap via capacitive touch with no issues on LT 2.81.

That appears to have taken care of the problem but not at first.  After doing the reset, touch copy snapshot still didn't work.  Then I went ahead and loaded on my backup.  Still no-go.  Then I powered the unit off, waited a minute, and the powered it on again.  At this point Helix went through "rebuilding presets".  After that, the touch copy snapshot worked.

 

Doesn't instill a lot of confidence when a user has to do a rain-dance get an update loaded and working properly.

 

Sincere thanks again for your help.

[Fugit]

9 minutes ago, guitphil said:

That appears to have taken care of the problem but not at first.  After doing the reset, touch copy snapshot still didn't work.  Then I went ahead and loaded on my backup.  Still no-go.  Then I powered the unit off, waited a minute, and the powered it on again.  At this point Helix went through "rebuilding presets".  After that, the touch copy snapshot worked.

 

Doesn't instill a lot of confidence when a user has to do a rain-dance get an update loaded and working properly.

 

Sincere thanks again for your help.

 

 

No problem. Glad it worked 2.81 has some really good stuff going for it. Be a shame to go back to 2.71. But I get it. this stuff can be frustrating.  No such thing as bug-free software!

 

[HonestOpinion]

47 minutes ago, Fugit said:

 

 

...  No such thing as bug-free software!

 

 

Or if there is, it is because it is usually because there have been no features added or improvements made, just fixes.