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Line6Tony

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  1. What is the Metallurgy Collection? The MetallurgyTM Collection of amplifier and effects plugins was created specifically for guitarists who wish to quickly and easily access contemporary versions of classic and modern metal tones—as well as craft original tones of their own. The Collection bundles the Modern, Thrash, and Doom plugins, which are also available individually. The Metallurgy Collection plugins feature amplifier and effects models drawn from the award-winning HX® family of products. How many amp models per plugin? Each Metallurgy plugin features four amplifier models carefully chosen to deliver a full range of genre-specific tones. What kind of effects are included? Pre-amplifier Effects Each Metallurgy plugin features 3 (or more) mono. style-specific effects, as well as a polyphonic capo, that can be used before the amp in the signal chain. Post-amplifier Effects Each Metallurgy plugin features two stereo, style-specific effects that may be used after the amp in the signal chain. What about Cabinets, Microphones, and IRs? Each Metallurgy plugin features a choice of eight speaker cabinets and eight microphones, all based on IRs. Two mics may be selected and combined with a stereo room mic array, and up to two third-party Impulse Responses (IRs) may be substituted for the factory mics. Once you’ve logged in and authorized your Metallurgy software, IRs purchased from the Line 6 Marketplace on the same account will be made available in Metallurgy. Can I automate parameters in the Metallurgy Collection? Yes. Nearly every parameter in the Metallurgy Collection can be automated. Does the Metallurgy Collection support MIDI parameter control? Yes, nearly every parameter in the Metallurgy Collection can be controlled via MIDI CC. Is amp switching and amp bypassing via MIDI Learn or automation available? Switching channels via midi/automation is not available because the plugin would have to load the DSP of the alternate channel – which is essentially another model being loaded. Changing amp models in general is not supported via midi and automation. You can bypass an amp model and its DSP by disabling (bypassing) the amp view in the top toolbar. That also is not supported via midi learn or automation. There are other ways to bypass/mute that are midi/automation supported within the cab view’s mixer. Is the UI resizable? Not at launch. We’re working on it. Does the Metallurgy Collection support Retina displays (2x resolution)? Yes. The Metallurgy Collection includes Retina support. Is there Undo/Redo functionality? Yes, Undo/Redo is included at launch, along with A/B Compare. Does the Metallurgy Collection have a built-in tuner? Yes, it does include a chromatic tuner. Will there be a standalone version? Yes, each plugin includes standalone functionality. Are there any artist presets? Not at launch. System and Hardware Requirements for the Metallurgy Collection Mac Computers: Mac OS X 10.14 or newer Runs natively on Silicon M1 systems running macOS 11.0 Big Sur or newer 64-bit AAX Native, Audio Units (AU), VST3 host DAW software Supported Sample Rates: 44.1 kHz, 48 kHz, 88.2 kHz, 96 kHz Minimum Hardware Requirements Core i5 2.6GHz processor or faster 8GB of RAM 200MB of free disk space Internet connection required for initial license authorization and trial version Windows Computers: Windows 10 (64-bit only) or newer 64-bit AAX Native or VST3 host DAW software Supported Sample Rates: 44.1kHz, 48kHz, 88.2kHz, 96kHz Minimum Hardware Requirements Core i5 2.6GHz processor or faster 8GB of RAM 200MB of free disk space Internet connection required for initial license authorization and trial version Note: Standalone version running on Windows systems require use of an ASIO driver and interface What Digital Audio Workstations is the Metallurgy Collection compatible with? Supported Hosts The Metallurgy Collection has been tested and officially qualified against the DAW versions and plug-in formats below. If your DAW or DAW version is not listed below, we recommend trying the The Metallurgy Collection demo first to confirm compatibility. Your operating system must be compatible with your DAW for The Metallurgy Collection to work properly. Please refer to your DAW’s documentation for supported operating systems. Mac Pro Tools 2020, 2021, 2022 (AAX Native) Studio One Professional 5 (VST3, AU) Cubase 10.5, 11 (VST3) Ableton Live 11 (VST3) REAPER 6 (VST3, AU) Bitwig Studio 3 (VST3) Digital Performer 10 (AU) FL Studio 20 (AU) Logic Pro X 10.6.2 (AU) GarageBand 10 (AU) Windows Pro Tools 2020, 2021 (AAX Native) Studio One Professional 5 (VST3) Cubase 10.5, 11 (VST3) Ableton Live 11 (VST3) REAPER 6 (VST3) Bitwig Studio 3 (VST3) Digital Performer 10 (VST3) FL Studio 20 (VST3) Cakewalk by BandLab (VST3) Will The Metallurgy Collection work with iLok? There is no licensing available through iLok. Is there a demo version to try out? Yes. You can try before you buy! The free trial is fully functional for 15 days and is available at http://line6.com/software/. How can I purchase The Metallurgy Collection? The Metallurgy Collection can be purchased from http://shop.line6.com. I bought The Metallurgy Collection and I don't like it. Can I return it? The standard return policy is 15 days from the date of purchase. Contact Customer Service with a ticket at https://line6.com/company/contact/ to request a refund. How do I authorize the Metallurgy software on my computer? Download the latest version of the Metallurgy software at http://line6.com/software/ Run the Metallurgy software installer. We suggest you temporarily disable all third-party antivirus programs during installation. Follow the prompts and restart your computer if required. Launch your DAW, plugin host, or recording software, and insert the Metallurgy plugin into an audio track as an effect. (Note: the plugin may also be used via an aux bus.) Log in with the Line 6 account you used to purchase or activate the Metallurgy software. Click "Authorize This Computer" or the blue link displayed in the dialog. If you can't authorize your computer with the Metallurgy software, you may have exceeded the limit of authorized devices for your Line 6/YGG account. Visit https://line6.com/account/devices/ to de-authorize any unused devices to make room. You may also contact Customer Service at https://line6.com/company/contact/ to resolve authorization issues. How many computers can the Metallurgy Software be installed on with a single license? Licensing is tied to your Line 6 account. Up to four computers can share a single license simultaneously. Attempts to authorize a fifth computer will result in the Metallurgy software not responding. You'd need to deauthorize one of the previous four computers, then authorize the additional computer. How do I access third party IRs in the Metallurgy plugin? Drag IR files into your designated IR folder (Documents > Line 6 Metallurgy > Impulse Responses (Mac or Windows) and you will see them appear within the IR browser of all instances of your Metallurgy plugins and standalone apps. What are the exact amps and effects included in each plugin? Metallurgy: Modern Amps Vitriol Revv Generator Badonk Archetype Effects Rochester Comp Minotaur Caliper Drive Mod/Chorus Echo Dynamic Hall Reverb Metallurgy: Thrash Amps Rivet Clean Cali IV Placater Dirty Das Benzin Effects Throaty Wah Pillars OD Stupor OD 70s Chorus & Hot Springs reverb (Rivet Clean amp model only) Automatic Double Tracker Vintage Digital Delay Metallurgy: Doom Amps MOO)))N Mandarin Rocker Doom Mail Order Twin Effects Bighorn Fuzz Wringer Fuzz Vital Distortion Pebble Phaser Bias Trem & Hot Springs Reverb (included in the Mail Order Twin amp model only) Automatic Double Tracker Adriatic Delay
  2. Moving to a new computer or motherboard: problem. Replacing your root hard disk drive: problem. Changing the hostname of the machine: problem. Updating OS: normally not a problem unless you are configuring your machine to allow IT control over it and they change the hostname on you. The Helix Native folders and the files within them basically track to a given computer’s h/w and OS “snapshot”. This is part of the copy protection scheme and why they can’t simply be moved from machine to machine manually, nor will they work when a system is changed significantly (OS or HDD). Thus the need for backing up and restoring from the tools we provide. Your local Helix Native preset library can be found in your user AppData folder hierarchy (typically): c:\Users\username\AppData\Roaming\Line 6\Helix Native ~/Library/Application Support/Line 6/Helix Native The library is structured to reflect Helix hardware with folders for each of the hardware compatibility modes. In each #PRESET_LIBRARY folder, one can find folders for each of the setlists. The library is not intended to be manipulated by the end user. The individual preset files in the library are encrypted. Access to the actual preset data requires the generation of decryption keys which derive from data which can be consistently read from the computer hardware. Manually moving these files (including restoration from Time Machine or Windows restore) to different computer hardware renders the preset unreadable as the ability to generate the correct keys is lost. This is why backing up your presets is important. When you are planning a computer upgrade (even installing a new larger disk drive), it is important that you export your presets to a bundle using the Helix Native Preferences (gear icon), Presets/IRs tab to "Export Bundle". Do this for all hardware compatibility modes that you use. The bundling does NOT export all of the compatibility modes at once. Then if you find that your presets will not load after the upgrade, use the "Import Bundle" function to bring the presets back in and you will be good to go.
  3. BANK/CHANNEL Preset Title VOICE TYPE ORIGINAL AMP DESIGN Bank 1 Ch A 1A Pristine CLEAN Clarity Bank 1 Ch B 1B Dirty Lead CRUNCH Voltage Bank 2 Ch A 2A Aristocrat BOUTIQUE Aristocrat Bank 2 Ch B 2A Nashville Spank BOUTIQUE Aristocrat Bank 3 Ch A 3A Carillon CHIME Carillon Bank 3 Ch B 3B Q for A Day CHIME Carillon Bank 4 Ch A 4A Voltage CRUNCH Voltage Bank 4 Ch B 4B Mod Squad CRUNCH Voltage Bank 5 Ch A 5A Kinetic DYNAMIC Kinetic Bank 5 Ch B 5B Dynamo Hmmm DYNAMIC Kinetic Bank 6 Ch A 6A Oblivion Hi-GAIN Oblivion Bank 6 Ch B 6B Theater of Souls Hi-GAIN Oblivion
  4. M5 Backup Procedure: With a MIDI interface and a sysex application, you can back up all your M5 presets to your computer. This makes it easy to build a custom preset library, or exchange presets with others. To backup your presets, or to dump the current preset, follow these steps: 1. Turn bottom left PARAMETER KNOB to set your MIDI Channel (Ch. 1-16 or Omni - the default is Ch. 1). 2. Turn the Model Select knob to select DUMP ALL? (to back up all 24 presets) or DUMP PRE? (to back up your current preset). NOTE: There is an error in the M5 Pilot Guide.pdf regarding the following step in the SysEx dump procedures. Please refer to the information here for correct behavior: 3. With your computer set up to record sysex, press and hold ON/OFF while you press down on the MODEL SELECT knob. Repeat this to confirm or press TAP to exit out, if you choose. 4. The M5 will immediately transmit the sysex file to your computer, creating a backup of your Scenes that you can store and recall at any time. To load presets back into your M5, simply transmit the sysex file from your computer into the M5 via MIDI. This will immediately load the data into the M5's memory.
  5. M5 FIRMWARE UPDATE INSTRUCTIONS NEEDED: A MIDI interface that connects to your computer via USB (download the current Driver for it if you don't have it installed) 2 MIDI cables (or a MIDI interface such as the M-Audio Uno that comes with attached MIDI cables) NOTE: Line 6 recommends a name brand USB to MIDI interface produced by an audio company that supports/updates their drivers. Good choices include: M-Audio, Edirol, E-Mu and MOTU. These interfaces have proven to be more robust and reliable when it comes to large MIDI transfers. For further infomation on MIDI connectivity and interfaces, please go over the following MIDI Document Line 6 Monkey 1.35 or higher installed. Download and install the Line 6 Monkey software here Procedure Connect your MIDI interface to your computer via USB cable. Connect the M5 MIDI Out to your MIDI interface In, and connect the M9/M5 MIDI In to your MIDI interface Out. Launch the Line 6 Monkey 1.35 (or higher) with the M5 connected via the MIDI interface and powered on. Select the Flash Memory line item and click the Update Selection button to install the flash memory update into the M9/M5. The device will receive the firmware data and the unit will be updated to the latest Firmware. It sometimes takes 30 seconds to 1 minute to appear like the unit is receiving the update and takes several minutes to complete. The M5 will re-initialize when the update is complete.
  6. Updating the Firmware: Connect the IEC power cable Using a computer or tablet, go to www.line6.com/software and download Line 6 Updater Connect the amplifier to your tablet or computer using a USB-B to USB-A or USB-C connection as required by your device Open Line 6 Updater on your device Power up the Catalyst amplifier with the master volume all the way down The Amplifier model and the currently installed firmware version will be displayed as shown: Click on the amplifier photo A window in Updater will open asking you what version of the firmware you want to update to Select the latest version and click ‘Update” Accept the Terms and Conditions When the update completes, the Updater will display a message stating “Your Line 6 product will now restart automatically, and will be ready for use.” IMPORTANT! After the update is complete, power down your Catalyst amplifier, then “RESET” the amplifier by holding down the “B” and “MANUAL” channel buttons while turning the power switch back on. This will update all the presets to the new default settings, so if you want to save your settings, use Catalyst Edit to do so before updating. If the Catalyst fails to update: Power down the amp and close the Updater app. Open the Updater again, then power up the Catalyst while holding A and B to put the unit into bootloader mode. You will then need to manually select the correct Catalyst product from three choices presented by the Updater. Select the latest firmware version, then accept the Terms and Conditions. After the update is complete, power down your Catalyst amplifier, then “RESET” the amplifier by holding down the “B” and “MANUAL” channel buttons while turning the power switch back on.
  7. Line6Tony

    Catalyst FAQ

    What is Catalyst? The CatalystTM family comprises of three dual-channel combo amplifiers that perform like traditional guitar amps—while providing the increased versatility of modern amps. Does Catalyst use traditional amp models like previous Line 6 products? Catalyst amps offer six Original Amp Designs—ranging from pristine clean to modern high-gain—crafted by our sound design team using renowned HX® sound design techniques to ensure exceptional tone and feel. Ideal for stage or studio. What amps and effects are included? • Original Amp Designs—Clarity (Clean), Aristocrat (Boutique), Carillon (Chime), Voltage (Crunch), Kinetic (Dynamic), Oblivion (Hi Gain) • Boosts—Customized for each amp • 18 Effects Delays: Simple Delay, Vintage Digital, Transistor Tape, Adriatic Delay, Dual Delay, Ducking Delay Modulation: PlastiChorus, Opto Trem, Script Mod Phaser, Gray Flanger, Ubiquitous Vibe, Rotary Pitch/Filter: Bass Octaver, Growler Synth, Pitch Harmony, Pitch Shift, Tycoctavia Fuzz, Synth String * Reverbs—Hot Springs, Hall, Chamber, Plate, Ganymede, Plateaux * Noise Gate How many of the 18 Delay, Modulation or Pitch/Filter effects can be active at the same time? One at a time, pre or post-amp voicing. There’s only one knob for each effect. Can I edit them beyond just effect mix? Yes, deep editing of effects is available in Catalyst Edit, available on macOS, Windows, iPhone, iPad, and Android devices. Does it take pedals well? Absolutely – external effects can be placed in front of the amp input, in the effects loop, or run an external modeler into the power amp in jack. Is there a footswitch for Catalyst? Yes, the Catalyst amps have a standard ¼” input for the optional LFS2 footswitch. The 2-button LFS2 is a roadworthy metal latching footswitch that provides remote control of Channel and Effect on/off status. The Effect switch may be reassigned via the Catalyst Edit app to control a number of other functions, including Boost on/off, Reverb on/off, Tap Tempo and more. A ten-foot right-angle/straight TRS cable is included. NOTE: most standard 2-button latching footswitches will work as well. Why is the LFS2 footswitch not included with the Catalyst? The LFS2 footswitch is optional so as to not burden the customer's cost of the amp. Not all players require a footswitch, and many players already have a latching footswitch. Are there presets? Catalyst stores 6 banks of presets with 2 channels each, for a total of 12 presets. Presets can also be edited/saved using Catalyst Edit. I’m a power user. How deep is the MIDI implementation? All 12 tones can be recalled via PC, and a wide variety of effect parameters, preset parameters, and effect on/off functions can be controlled via CC. Catalyst 200 and 100 have MIDI DIN connectors and all three can speak MIDI over USB. Click here to find the manual with the CC assignments and values. Can I use the Catalyst 60’s USB over MIDI capabilities without using a computer? Although the expected use of the Catalyst 60’s USB over MIDI capabilities is with a computer, you are welcome to try your choice of USB Host to 5 pin DIN MIDI solutions available on the market. However, we cannot recommend or endorse any given solution. What’s different between Catalyst and Spider V MkII? • Original Amp Designs created using HX modeling techniques • Dedicated boost for each Original Amp Design • Traditional workflow instead of screens and menus • Effects Loop and Power Amp In • Three power attenuation options, including mute for silent recording • Stereo 1/4" Dual Latching footswitch in lieu of FBVTM foot controller (sold separately) • MIDI DIN In/Out/Thru (Catalyst 200 and 100) • Built-in wireless not included • Full-range tweeter not included • Drum loops, metronome, and built-in looper not included When is Catalyst shipping? February 2022, worldwide. Where can I learn more? Please locate your nearest dealer here.
  8. How do I access the Catalyst Edit Software? Go to Line6.com, and click on the "Downloads" tab. Select your Catalyst amp model from the Hardware dropdown, then select "Catalyst Edit” from the Software dropdown, and select your operating system/hardware (i.e. Windows 10, Mac OS, iOS, Android). What devices can I use the Catalyst Edit on? Catalyst Edit was designed to work on Quad Platform Architecture (QPA), meaning it can be used on Windows desktop or full-fledged laptop Computers, Mac computers, i-Phone/i-Pad devices, and Android phones and tablets. System requirements - MacOS 10.14 or newer, Windows 7 or newer, iOS (iPhone/iPad) 12.1 or newer, or Android™ OS 6.0 or newer. For optimal USB audio performance on Windows computers, download and install the free Line 6 CATALYST ASIO driver from line6.com/software. USB Host Mode differs on many devices, so Catalyst Edit may not be compatible on all Android devices. How can I determine which version of the Catalyst Firmware I have on my amp? Make sure you have downloaded the most recent version of "LIne6 Updater". Connect your Catalyst amp to a computer/device via USB, and open the Updater. Your amplifier should be displayed, and the Firmware version indicated as below: What does Catalyst Edit Allow me to do? Catalyst Edit is designed to allow additional adjustments to: your amp settings (Gain, EQ, etc) deep amp parameters like HUM, BIAS, and SAG activate the Noise gate apply a cab simulator, along with specific microphone and placement, to the Direct Outputs (XLR and USB) select and adjust the EFFECT settings select and adjust REVERB settings These settings can then be saved directly to your amplifier in one of twelve "preset" locations (6 Banks of Channels A & B) , or to a separate file location on your device.
  9. After much consideration, Yamaha Guitar Group has decided that Line 6 Monkey is to no longer be developed to support newer OS releases, such as Windows 11, macOS Catalina and macOS Monterey. We understand that this decision negatively impacts some customers. However, there are workarounds that align with Monkey's two main features: application/driver retrieval and installation, and firmware installation. All software and drivers that Line 6 Monkey "fetched" can be manually downloaded from www.Line6.com/software at no cost. For firmware installations, Monkey would have to be used on a computer running an older supported OS, or on a computer running multiple OS installations that include an older supported OS. This article supplies details on running discontinued software: .
  10. Originally, Pocket POD included a USB-mini cable that allowed for connection to the third-party editor software Vyzex. Please note that while the Vyzex editor software is freely available to download from www.Line6.com/software, it is no longer supported by its publisher Psicraft nor Line 6. As such, a USB-mini cable is no longer included in the box. We have found that a number of Pocket POD boxes mentioning the cable were shipped, despite those boxes not including the cable. For those in this scenario wishing to still use Vyzex, a USB-mini cable can be sourced at many online retailers. USB-mini cables are not available from Line 6.
  11. Some Android mobile devices do not fully support "USB Host mode", which is required for the Catalyst Edit app to communicate with Catalyst amplifiers. We have found that a free third party utility app called "USB Host Diagnostics" reliably identifies potential issues with USB Host mode support. This tutorial will guide you through the process. Access the Google Play store and search for "USB Host Diagnostics" made by a developer called "Chainfire". The app is offered free of charge. Download and install it. Launch "USB Host Diagnostics". The screen should look like this: Locate the "Start diagnostics" text and tap it to start. The app will ask you to disconnect USB devices. Disconnect any USB devices and click the OK button. The diagnostic process will start and the app will ask you to connect a USB device such as a laptop or a USB thumb drive. After a few seconds the process completes and you will be asked to upload results. Uploading is appreciated, but not necessary. On the final screen you will be able to see the test results. Scroll down to locate the "Verdict" section. In order for your Android device to work with Catalyst, "OS" must report "Yes", and "3rd party apps" must report "Full".
  12. Changes to macOS Security Policy With Silicon processor computers running macOS Big Sur or greater, Apple has changed their security policy. These machines no longer allow third party drivers to be installed in the manner that they previously had. Driver installs now require the macOS security settings to be lowered before installation. As Silicon is still new to everyone, we expect to see bug fixes, changes and optimizations to macOS Big Sur and possibly subsequent macOS releases over the coming months. With that, the Silicon driver install process may change as well. As such, we encourage you to update your Silicon machine to the latest Big Sur version, which is currently 11.6, before installing drivers. Changing Security Settings Apple’s guide to changing security settings on a Silicon Mac are found at: https://support.apple.com/en-lk/guide/m … 8f7291/mac · Shut down your Mac · Press and hold the power button until you see "Loading startup options …". Your Mac will boot into Recovery mode. · Click Options (the gear icon), then click Continue · In macOS Recovery, you may need to choose your account and click Next. Enter the password and click Continue. · In the top menu go to Utilities...Startup Security Utility · Select the system on which you want to install the Driver. If the disk is encrypted with FileVault, click Unlock, enter the password, and then click Unlock. · Click Security Policy, choose Reduced Security and check the option to allow user management of kernel extensions from identified developers · Click OK. Enter the password for your account and click OK. · Restart your Mac from Apple menu Rosetta Installation When installing the Line 6 driver from the downloaded dmg file, you may be prompted to install Rosetta. · If so, click “Install”. Enter your password when requested. · If you see “System Extension Blocked”, go into System Preferences...Security and Privacy, click the lock, enter your password, click Unlock, and choose Allow. · Restart your Mac. Driver Removal It is advised that no programs are open, especially programs that may require the kext that is about to be removed. 1. In Finder, locate the kext file that is to be removed. Kext files are located in Library/Extensions. Keep this finder window open. 2. Open Terminal. Type the following command followed by the pathway of the kext that you would like to remove. Type without the quotes: "sudo kmutil unload -p /Library/Extensions/<Kext Name>". (ex. "sudo kmutil unload -p /Library/Extensions/L6Helix.kext") and click enter. 3. Enter your password. There should be no message after this. 4. Go to the finder window that was left open in step 1 and remove the kext file to the trash. You will be prompted to enter your password. 5. Restart your computer. 6. Go to Library/Extensions in finder and verify that the kext file is no longer in the extensions folder. If you see a message in Terminal (after Step 3), chances are there is another program open operating in the background that may interrupt the command. If so, restart your computer - verify there are no applications open and begin steps 1-6 again.
  13. The table below covers supported Windows setups. Any other setups are not supported by us. OS Processor Supported Windows 7 Intel/AMD x64 Yes Windows 10 Intel/AMD x64 Yes Windows 11 Intel/AMD x64 Yes We're glad to say that all recent Line 6 software and Line 6 hardware drivers work with Windows 11: Helix family, HX family, AMPLIFi, Firehawk, Spider and Relay products. Plugins that have been covered are Helix Native, Amp Farm, Echo Farm 3 and Pod Farm 2 against the DAWs Cubase, Pro Tools, Ableton, Studio One and Reaper. The only outlier is regarding Variax not connecting in Workbench via the Variax USB interface. We will continue to test and report any update here. Testing Applications and plugins tested (latest versions) on PCs running Windows 11: Helix Native: working as expected on DAWs Echo Farm 3.0: working as expected on DAWs Amp Farm 4.0: working as expected on DAWs POD Farm 2 (Plugin): working as expected on DAWs POD Farm 2 (Standalone): working as expected Ampeg SVT Suite: working as expected on DAWs HX Edit: working as expected POD Go Edit: working as expected Powercab Edit: working as expected POD HD500 Edit: working as expected POD HD500X Edit: working as expected POD Pro X Edit: working as expected Spider Valve Mk II Edit: working as expected Spider V Remote: working as expected Spider IV Remote: working as expected Workbench HD: working as expected Line 6 FBV Control: working as expected Line 6 Updater: working as expected Line 6 License Manager: working as expected Drivers: The latest Hardware Audio Drivers for the following products work on Windows 11: Catalyst Helix Helix LT Helix Rack HX Stomp HX Stomp XL PowerCab family of products POD Go POD Go Wireless POD HD POD HD Pro POD HD Pro X POD HD500 POD HD500X POD HD300 POD HD400 Spider V family of products FBV3 Firehawk 1500/FX Relay family of products AMPLIFi family of products Mobile Keys Sonic Port VX POD Studio/Toneport StageScape M20d POD X3 family of products PODxt family of products Guitarport
  14. We recently saw a few cases where after updating a G10TII transmitter, it became non-operational. We believe the root cause is this: Line 6 Updater 1.19 unexpectedly identifies G10TII devices as G10T devices. Due to this, it is possible that one could load G10T firmware 1.06 on a G10TII product. If one ever gets into a state where they incorrectly load G10T firmware onto a G10TII, as described above, the issue can be remedied by downloading and installing the latest Line 6 Updater (version 1.20 or later – the latest version is now 1.23) and using it to re-update the G10TII back to the G10TII firmware. As of this writing, the only G10TII firmware release is the initial public firmware (2.00.0). NOTE: If the G10TII does not appear in Line 6 Updater after a few seconds, try un-docking/re-docking the unit a few times to see if it might then be recognized.
  15. We can confirm that the Sonic Port VX is a functioning audio interface on an M1 Big Sur MacBook pro at 44.1 and 48kHz. The device enumerates in the system sound preferences, streams audio and records in Pro Tools as both a microphone (mono/stereo) and a direct electric input.
  16. In an effort to assist our customers who've had their Line 6 gear stolen, we have implemented a feature where registered gear can be marked as "stolen". Navigate to the list of Registered Gear in your Line 6 account Click the Edit icon next to your stolen unit's serial number Click the "Report Stolen" link next to your product's name Click the Confirm link A unit marked as stolen will now appear as such within Line 6's registration system. If and when the unit is registered again, Line 6 Customer Support Management is notified. Management will contact the rightful owner and suggest contacting the police to have them reach Management. We cannot freely divulge account info to the original owner nor any other party. The police have to make the request with Management after we verify their identity. Management can revoke a unit's 'stolen' status if it is returned to the rightful owner. The owner would have to complete the security questions on the account the stolen item resided on before this is done.
  17. Background Apple has recently pivoted away from using Intel-based CPUs with its computers, instead favoring the Apple Silicon processor, also known as the M1 Chip. Both Intel and Apple Silicon systems run on macOS 11.0 Big Sur. As it stands, some Line 6 products are not fully supported on computers using Apple Silicon processors, so we cannot offer technical support for those products installed on M1 systems at this time. We highly encourage you to check with the manufacturers' websites of your music system’s hardware and software for M1 compatibility. Workaround on M1 Systems NOTE: Any workarounds offered are not official solutions. Issues experienced with workarounds offered cannot be addressed until official support is offered. Starting with Big Sur macOS 11, Apple introduced Rosetta v2, which allows applications to run in an emulated mode. Rosetta runs automatically with our software that is NOT a plugin. To use Rosetta with our plugins, locate your DAW in the Applications folder. Use command ⌘+I and check the “Open in Rosetta” box. You may have to rescan your plugins afterwards. Testing Applications and plugins tested (latest versions) on M1 systems running macOS 11.0 Big Sur: Helix Native: working as expected on DAWs running under Rosetta Echo Farm 3.0: working as expected on DAWs running under Rosetta Amp Farm 4.0: working as expected on DAWs running under Rosetta POD Farm 2 (Plugin): working on DAWs running under Rosetta, but takes a few seconds to appear after adding an instance of the plugin POD Farm 2 (Standalone): working as expected Ampeg SVT Suite: working as expected on DAWs running under Rosetta HX Edit: working as expected POD Go Edit: working as expected Powercab Edit: working as expected POD HD500 Edit: App launched properly, device was unable to connect POD HD500X Edit: App launched properly, device was unable to connect POD Pro X Edit: App launched properly, device was unable to connect Spider Valve Mk II Edit: working as expected Spider V Remote: working as expected Spider IV Remote: working as expected Workbench HD: working as expected Line 6 FBV Control: working as expected Line 6 Updater: working as expected Line 6 License Manager: installs as expected, yet devices do not populate in Line 6 License Manager. There is currently an open bug for this issue. Tested and available: M1-compatible Hardware Audio Drivers for: Helix Helix LT Helix Rack HX Stomp HX Stomp XL POD Go POD Go Wireless POD HD POD HD Pro POD HD Pro X POD HD500 POD HD500X Hardware Audio Drivers for most TonePort/POD Studio products (see below for exceptions) Will not be updated to support Silicon-based systems: StageScape: Audio Driver POD X3: Audio Drivers, Editors, Updaters, Control Panel app and License Manager POD XT: Audio Drivers, Editors, Updaters, Control Panel app and License Manager TonePort UX8: Audio Drivers, Updaters, Control Panel app and License Manager TonePort/POD Studio KB37: Audio Drivers, Updaters, Control Panel app and License Manager POD HD300/400 Line 6 Monkey
  18. Hi Victor. I'm sorry to see this happen to your G10. We hope you're OK. We will contact Yamaha Music Europe and have them contact you directly at the email address on your account. Similarly, they will pick up your ticket if you log one at www.Line6.com/company/contact.
  19. MrNoisy has been banned. Please do not engage with him if he resurfaces, as he's threatened to do via direct email to me. He will attempt to downvote PierM again. Let me know if you see this type of activity and I will take action to ban any subsequent accounts and manually reset upvote counts.
  20. Although the AMPLIFi is still available for purchase, it is no longer being developed, meaning we will not release any new firmware or software for it. The AMPLIFi Remote app is free to download. When installing AMPLIFi Remote, it warns that it was developed for an older version of Android and may not work correctly. Android versions 11, 12 and 13, etc. do not function as expected with the Amplifi Remote app.
  21. Although the Firehawk 1500 is still available for purchase, it is no longer being developed, meaning we will not release any new firmware or software for it. The Firehawk Remote app is free to download. When installing Firehawk Remote it warns that it was developed for an older version of Android and may not work correctly.
  22. Relay G10TII Information Important Information About the G10TII Transmitter · The recommended charging temperature range of the G10TII transmitter is specified as 50° F to 86° F (10° C to 30° C). · The recommended operating temperature range of the G10TII transmitter is specified as 32° F to 122° F (0° C to 50° C). · Line 6 recommends charging the G10TII transmitter at least every 6 months, based on best practices for lithium-ion batteries. · G10TII LED behavior is as follows: G10TII Transmitter (Docked in G10/G10S Receiver, POD Go Wireless, Spider V amp or THR10II/THR30II/THR30IIA Wireless amp)* LED State Condition Red (slow flash) Charging, less than 30 minutes battery time remaining † Green (slow flash) Charging, more than 30 minutes battery time remaining Green (solid) Fully charged ‡ Dim Red/Pink, may turn off G10TII is not docked properly – Try un-docking and re-docking 5-10 times Red (three quick flashes, repeating) G10T charging has stopped due to exceeding supported temperature. Charging will resume after 5 minutes at 50° F to 86° F (10° C to 30° C) § Orange (solid) Docked and connected to Mac or PC, firmware update in progress Off Receiver not powered (transmitter enters sleep mode after 4 minutes if receiver power is disconnected) G10TII Transmitter (Connected to Instrument) LED State Condition Green (solid) Transmitting, more than 30 minutes battery time remaining Red (slow flash) Transmitting, less than 30 minutes battery time remaining Off Connected to an instrument but not enough battery to transmit ‖ or Removed from instrument *When the G10TII is docked in a receiver or Relay-Ready device, the G10TII LED initially indicates amber, red, or green, depending on its current battery state. This is followed by four flashes (red) as the device initializes. Once this completes, the G10TII LED proceeds to indicate its remaining battery time. † All values stated for amount of battery time remaining are approximate, and the exact amount of battery time remaining when an LED state is indicated may vary slightly between charges. When the G10TII flashes red, it may have up to 60 minutes of battery time remaining. ‡ If the G10TII reaches a full charge (solid green) and remains docked, the G10TII LED may eventually flash green again. This is expected behavior as the G10TII may discharge slightly after reaching a full charge, and its LED may then flash green until it again reaches a full charge. § If the charging lockout indication continues for over 10 minutes, please stop charging and try again in a cooler environment condition. ‖ When the G10TII has insufficient power to transmit, its LED may indicate a pattern of five quick red flashes when connected to an instrument and audio is detected. This is the expected behavior. G10 Receiver (G10TII Transmitter docked) LED State Condition White (solid) G10TII charging or fully charged White (flicker) System has auto-scanned and is changing its channel Red (flash) G10TII not docked properly – Try undocking and redocking Pink (pulse) Connected to Mac or PC, Line 6 Updater open Pink (solid) Connected to Mac or PC, firmware update in progress Off No power to receiver G10 Receiver (G10TII Transmitter un-docked) LED State Condition White (solid) G10TII transmission received, more than 30 minutes of runtime Red (slow flash) G10TII transmission received, less than 30 minutes of runtime White (pulse) Receiver on but no G10TII transmission received White (flicker) G10TII transmission dropout (RF mute) Off No power to receiver G10S Receiver (G10TII Transmitter docked) LED State Condition Battery LEDs Green (cycle 1-2-3) G10TII charging 3 Green LEDs (solid) G10TII fully charged RF LEDs 3 Red LEDs (solid) More than 75% interference (not usable) 2 Red LEDs (solid) 50% interference (usable, but only for short range) 1 Red LED (solid) 25% interference (usable, also indicates G10S power on) Battery LEDs Off RF LEDs On Battery LEDs – Off RF LEDs – Red (cycle 3-2-1) G10TII not docked properly – Try undocking and redocking Battery LEDs – Off RF LEDs – 3 Red LEDs (solid) Connected to Mac or PC, Line 6 Updater open All LEDs Off No power to receiver G10S Receiver (G10TII Transmitter un-docked) LED State Condition Battery LEDs 3 Green LEDs (solid) G10TII transmission received, more than 4.5 hours of runtime* 2 Green LEDs (solid) G10TII transmission received, more than 3 hours of runtime 1 Green LED (solid) G10TII transmission received, more than 1.5 hours of runtime 1 Red LED (solid) G10TII transmission received, more than 30 minutes of runtime 1 Red LED (flash) G10TII transmission received, less than 30 minutes of runtime RF LEDs 3 Green LEDs (solid) G10TII transmission received, good signal strength 2 Green LEDs (solid) G10TII transmission received, average signal strength 1 Green LED (solid) G10TII transmission received, poor signal strength 3 Red LEDs (solid) No G10TII transmission received, more than 75% interference (not usable) 2 Red LEDs (solid) No G10TII transmission received, 50% interference (usable, but only for short range) 1 Red LED (solid) No G10TII transmission received, 25% interference (usable, also indicates G10S power on) Red (cycle 3-2-1) G10S channel knob has been changed from its setting since G10TII was last docked All LEDs off No power to receiver * All values stated for amount of battery time remaining are approximate, and the exact amount of battery time remaining when a LED state is indicated on the G10S receiver may vary slightly between charges of the G10TII Transmitter.
  23. Corrective Action required immediately for Relay G10, Relay G10S, and Relay G10T wireless products purchased prior to March 2020. Several instances of extreme overheating and a risk of fire presented by the Relay G10T wireless transmitter have been reported since the product was introduced in 2016. All instances of overheating reportedly occurred during charging. In March 2020, Line 6 issued a “recall-to-repair” with the U.S. Consumer Product Safety Commission. The recall to repair is designed to prevent overheating and the risk of fire, and simply requires users to install a firmware update. It takes about five minutes to complete this process. Many users have still not updated their units so this Safety Alert is intended to raise awareness of the issue and urge owners who have not yet done so to be sure they have the latest firmware version. The latest G10T firmware version is 1.06. Please be sure to update your transmitter if you are not on this latest version. Units sold after March 2020 were already updated to the latest version. Additionally, and not a safety matter, Line 6 has determined that certain Relay G10T units with the earlier versions of the firmware may not charge optimally within warm environments. The latest firmware version also corrects this issue. If you own a Relay G10 and have not updated the firmware, please immediately update your unit to prevent the risk of overheating. Step-by-step instructions are provided through the links below. INSTRUCTIONS FOR UPDATING G10 & G10S INSTRUCTIONS FOR UPDATING G10T VIA SPIDER V AMPS INSTRUCTIONS FOR UPDATING G10T VIA YAMAHA THR-II Additionally, the Line 6 Relay G10T USB Charging Cable (an optional accessory not included with Relay G10, Relay G10S, or Relay G10T), which may be used to connect a G10T transmitter to a powered USB port, can also contribute to extreme overheating in the transmitter. The Relay G10T USB Charging Cable cannot be repaired and the concern cannot be remedied by a firmware update to other Relay G10 products. If you purchased a Relay G10T USB Charging Cable, please discontinue using it. Owners of the cable who provide satisfactory proof of its destruction will receive a refund. INSTRUCTIONS FOR RECEIVING USB CABLE REFUND Please contact Customer Service if you require additional assistance: Online: https://line6.com/company/contact/ Phone: 877-865-4636 Text: 818-699-9480
  24. Corrective Action required immediately for Relay G10, Relay G10S, and Relay G10T wireless products purchased prior to March 2020. Several instances of extreme overheating and a risk of fire presented by the Relay G10T wireless transmitter have been reported since the product was introduced in 2016. All instances of overheating reportedly occurred during charging. In March 2020, Line 6 issued a “recall-to-repair” with the U.S. Consumer Product Safety Commission. The recall to repair is designed to prevent overheating and the risk of fire, and simply requires users to install a firmware update. It takes about five minutes to complete this process. Many users have still not updated their units so this Safety Alert is intended to raise awareness of the issue and urge owners who have not yet done so to be sure they have the latest firmware version. The latest G10T firmware version is 1.06. Please be sure to update your transmitter if you are not on this latest version. Additionally, and not a safety matter, Line 6 has determined that certain Relay G10T units with the earlier versions of the firmware may not charge optimally within warm environments. The latest firmware version also corrects this issue. Units sold after March 2020 were already updated to the latest version and require no update. However, if you own a Relay G10 purchased before then, and have not updated the firmware, please immediately update your unit to prevent the risk of overheating. Step-by-step instructions are provided through the links below. INSTRUCTIONS FOR UPDATING G10 & G10S INSTRUCTIONS FOR UPDATING G10T VIA SPIDER V AMPS INSTRUCTIONS FOR UPDATING G10T VIA YAMAHA THR-II Additionally, the Line 6 Relay G10T USB Charging Cable (an optional accessory not included with Relay G10, Relay G10S, or Relay G10T), which may be used to connect a G10T transmitter to a powered USB port, can also contribute to extreme overheating in the transmitter. The Relay G10T USB Charging Cable cannot be repaired and the concern cannot be remedied by a firmware update to other Relay G10 products. If you purchased a Relay G10T USB Charging Cable, please discontinue using it. Owners of the cable who provide satisfactory proof of its destruction will receive a refund. INSTRUCTIONS FOR RECEIVING USB CABLE REFUND Please contact Customer Service if you require additional assistance: Online: https://line6.com/company/contact/ Phone: 877-865-4636 Text: 818-699-9480
  25. Please see poll question.
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