Search the Community
Showing results for tags 'bug'.
-
Please put any software/firmware/hardware bugs you discover in the Helix here. Hopefully they will be addressed in future updates. If the issue turns out to be user error instead of a bug perhaps someone can offer up the correct procedure. Please include your firmware version when you post your bug. Thanks! This topic is not intended for bad-mouthing the Helix but for providing Line6 with maximum feedback to assist them in fixing issues as early as possible. Please provide as much info as you can on your use case so they can recreate the problem in their "lab". Important: Please submit a support ticket once you establish you have indeed discovered a bug. Line6 has a process in place for bugs and you have a much better chance of them seeing and responding to your issue here: http://line6.com/support/tickets/ Please come back in to this topic and comment that your bug has been fixed once and if Line6 addresses it. Thanks! Submit your bug in whatever manner communicates the issue best but here is a suggested format. Hardware: Helix (e.g. Helix, LT, HX Stomp, Pod Go, etc.) Firmware/Editor: Firmware 2.82; HX Edit 2.82 (Make sure to include your firmware and editor version, hopefully the latest, don't want to waste Line6's time with bugs that have already been fixed) OS: Windows 10 (Include your OS if relevant to issue, computer hardware/manufacturer also if pertinent) Global Settings: Bottom row presets, top row pedals [assigns] (Include any global settings you think could pertain to your bug) Attach Preset: Attach your preset if you think it will help troubleshoot the issue! Bug: When saving preset to another list, pedalboard reverts to Factory 1 list song 1 ("WhoWatt 100") after save. (Short description of bug) (Step by step description of how to reproduce bug) Use Preset knob to select preset from Factory 1 list (I selected 21C "Almost Not Fair") Save "Almost Not Fair" to User 5 list in the first position, 1A. After Save Helix home screen reverts back to the first song in Factory List 1 ("WhoWatt 100").
-
Hey all, I didn't see any post that covers a potential bug I've found yet so posting here. I am using Helix Native 3.71 on Windows 11. My PC is decently high-end, 32gb RAM, 7900x CPU, etc. I've confirmed this occurs in both Cubase Pro 13 and FL Studio 21.2.2. Fresh installs of everything. UMC404HD interface. Helix Native works fine once added to a channel initially, and even after switching through a few different presets, but eventually after switching through many presets (30+) it stops outputting any audio. The plugin still does show the input levels are present (see pics), but even if you disable all the effects or switch presets, once it enters this broken state it will no longer output any audio. If you restart the DAW or delete the plugin from the channel and re-add it then it works fine with any preset again. In FL Studio, it actually makes a quick buzzing sound at the moment it breaks. When this occurs, other instances of Native on other channels don't cease functioning. This feels like it might be a memory leak within the plugin; resources are being allocated when switching between presets but never released, so eventually it presents an OOM exception in Native. It seems to happen faster when switching between more intensive presets (ie: DEVIN TOWNSEND). However, I don't see any increase in memory usage in the Task Manager when this happens. Does anyone know why this is occurring and how to resolve it? Is it possible to file a bug report? Would any other information could help debug this? Greatly appreciate any insight, thanks.- 17 replies
-
- 1
-
-
- bug
- windows 11
- (and 7 more)
-
I have a HOTONE Ampero Control Sending MIDI to a Timefactor and then THRU to my HX One. Currently PC messages and some CC messages are working fine, but I cannot get it to respond to CC64-127 (tap tempo) or CC93-127 (enter tap tempo). I have tried everything I can think of... MIDI Clock RX off, on, auto. (When set to on or auto, MIDI clock is working fine -- Clock coming from Timefactor) As I said above, other CC messages are working fine, but can't get anything related to tap to work properly. Wondering if this might be a bug. I am on software 3.71.0
-
What Expression Pedal works with Line6 HX Effects? I like to work with effects from 0% till 100% without any isues The Line6 EX-1 ? The Roland EV-5 Expression Pedal doesn’t do the job apparently, goes to 60%, no matter what I do. Never had problems with the classic Line6 Delay Pedal with the same Roland EV-5 Pedal is there a bug in the Line6 HX Effects about the expressionpedal topic? Seems there are more people to suffer with this topic.
-
After over 10 hours of installing and reinstalling I finally managed to get the USB Driver to install and run. Problem: Workbench installs fine Line 6 Monkey installs and updates fine but reports no USB Driver Windows Device Manager reports corrupted or incompatible driver when usb interface is plugged in The solution: Click Start, Type Core, Select Core Isolation and run, turn off the Memory Integrity then reboot. The driver then miraculously functions fine. Line 6, please pin this somewhere as it was incredibly hard to find a solution and please see if the issue can be addressed.- 7 replies
-
- 3
-
-
-
- win 10 64bit
- code 39
- (and 6 more)
-
Possibly a bug or possibly something I'm not doing right: I'm trying to use path 1 for a guitar using the Guitar Input, and trying to use path 2 for a bass guitar using the Aux Input (found on the back) When I set this up, so that Path 1 uses "Guitar" as the input, and Path 2 uses "Aux" (neither are using the Multi-Input), signal from the front Guitar port is always sent to Path 1 AND Path 2, when I would expect it to be sent to Path 1 only. If I use the return jacks I can get it to work, but then I'm losing one of the return slots. Is this a confirmed bug? Ta very much, redev -
I updated Native to 3.10 and now have noticed that some of my blocks are missing some of their assignments. For instance I had a expression pedal controlling the delay time on the Cosmos Echo (midi cc4) and a Bypass parameter (midi cc12) working just fine before updating to 3.10. Now the Time parameter is gone and when I add it back it will not save the time parameter, it just disappears when I reload the saved preset! A similar thing is happening with my volume block. In the video you can see that both parameters (bypass & time)are there then after switching back and forth presets the time parameter is gone. Any help with this would be greatly appreciated. Thanks, Leroy IMG_1107.MOV
-
Is anyone here pretty experienced with automating preset and snapshot changes inside Logic Pro X? I’m having an issue with automating the changes to while sending hotkey messages to control Logic. Curious if my problem is in command center or in the setup of the midi track within Logic. Hotkeys work perfectly until I start to automate patch / snapshot changes. As soon as I add the automation track, the hotkeys glitch out. I've also used MIDI notes instead of hotkeys and still encounter the same issue. So, for example. I’ve got hotkeys set up for play, stop, cycle, next marker, and previous marker. Momentary switches. Works perfectly without issue. Then I add the automation track. When I hit the play button on the Helix, the button acts like a latching button and causes the whole project to glitch out. Only way to fix it is to turn off the Helix and restart Logic. Hopefully I’ve explained this in a semi-understandable way haha thanks in advance for any advice on how to fix this! -
Somehow, during service, my instrument cable disabled my preset. Is this a known bug? Is it a feature that I am somehow accidentally enabling? Is there a way to turn it off or fix it? In moving from my usual spot, to the front of stage, and back to my usual spot, my cord draped over my Stomp. In moving my cord off my Stomp, somehow I moved from my preset (004) to the next preset (005). In attempting to go back to 004, it would skip to 003—back and forth between 003 and 005. This issue persisted until I was able to turn my Stomp off and back on again. Thankfully, I had a duplicate preset ready to go. This is the only issue I’ve ever encountered with my Stomp in the couple of years since had it, but this issue has popped up a couple times now. Thanks in advance!
-
Hi all. I'm currently still on firmware 2.81. Had no issues with my helix floor until upgrading firmware a few months back. After the backup and upgrade a whole heap of presets I'd made did not function properly, with 'snapshot unable to be recalled' (or a very similar message) being shown in HX edit. What I found was that reverb or delay blocks seemed to be at fault and I had to go through and change them (delete block and add it back in again) and re-save all the presets so they worked again and could be saved and reconfigured in snapshots. Now I have that all fixed I have recently, in the last 3 weeks, experience my unit starting to cut out, either indefinitely, ie screen still lit, ability to change presets and snapshots etc but no audio coming from the unit, or the unit will stutter, ie I could play a chord and let it ring and the audio being transmitted either to monitors or amp (this happened live at the weekend) cuts in and out in a very random and digital way. There's no manipulation of the sound (warping etc), just like there is a mute switch being flicked on and off intermittently. It feels like this is a processor issue, but I don't really know. Any recommendations? Should I just backup the unit and update to the latest firmware and hope this fixes the problem?
-
Hey all, My amp will randomly max out the reverb mix. I go in to the app and move it back down to my desired level but it will just jump back to 95%+ after a few seconds. This happens if I have the Bluetooth connected or not. I have updated the firmware to the latest version and unistalled and reinstalled the app to no avail. I have seen a similar post but with a different parameter, but there was no response. I need this resolved otherwise I'm gonna have to get shot of the amp as its literally unusable. Thanks.
-
I have uploaded my Pod Go .pgp patches, and when they are downloaded, they change extension to .l6t (original uploaded files were .pgp). I have tried this numerous times, with same results. It seems like a bug. Does anyone knows how to resolve this? This is an example: https://line6.com/customtone/tone/5879890/ You will notice that it is uploaded and marked as Pod Go (.pgp) file, but still... I would appreciate any help.
-
So, I bought a Vetta 1 combo today and it was working perfectly in the store. I brought I home and plugged it in and was presented with this (see image) the screen looks garbled and wonky. I took it back to the store because they have a 60 day warranty on used items and i won’t have it back for about 2 weeks. Does anybody know anything about this? I thought it had something to do with the internal battery but I just want to see if anyone here knows anything about this.
-
So I'm using my FBV Midi controller's expression pedal with Native (have tried both Reaper and Cantabile - this happens in both). On the Pitch Wham block I'm assigning my expression pedal (CC7) to the Position slider and it works perfectly, however if I switch Preset (and then reopen it) or restart Native the controller assign is gone. I can assign the expression pedal to other sliders on the same Pitch Wham such as Mix and that works and saves. I've also tried creating a blank preset with ONLY a Pitch Wham and this still occurs. You can see in the screenshots, the preset is definitely saved and all I have done is switched to another preset and then re-opened the original preset and the controller assign is empty.. Can anyone replicate this??? Can you assign an expression pedal to the Position slider on the Pitch Wham AND save it???
-
Hi, unfortunately I recognized a display error (reproducable) at my HX Stomp. I see a black square or line instead of the values in the left corner of the device. Any idea why this happens? Best, Bastian
-
I just started my 15 days trial today and I mostly like this software but seriously, why is the input meter so glitchy? Output meter too. Compared to my DAW's (REAPER) meters, Helix Native's meter sometimes simply "doesn't notice" I just played a note, and when it does, it's some random level. Also the little bar that marks the highest volume reached sometimes just doesn't appear. Honestly looks like a bug. It's just barely usable to set the input gain. Or is it just me? Running on Windows 10, VST3.
-
When I try to set a tap tempo for an effect (say dotted 1/8 on a digital delay), I can't edit that value in hd edit and save it - as soon as I leave the patch and come back, it goes back to the previous value. I've tried to update my pod with the latest line6 updater (1.14), and it doesn't show up in the app, so I can't do that, but I am running what appears to be the latest version of it (2.26) and the latest firmware (2.62). If I change it on the device, then save it (from hd edit), then it saves. But it's kind of a pain to get the tempo exactly right that way. :/
-
Hi I think I found a small bug in cosmos echo when you set it to 1/8 triplet delay it sounds the same as 1/4 triplet delay. cheers Milo
-
Long time listener, first time caller. I picked up the HXFX recently, getting modern after some years with an HD500, and I'm happy with my decision. Today, though, I picked up a cheap M-Audio expression pedal. When I tested it in store, it seemed to be working fine - the polarity was reversed, even when I flicked that little switch on the back, but I can deal with that by flipping the min and max. What I can't deal with is the fact that switching presets renders the expression pedal totally useless! The only way to get it working again is to turn the unit off and on again - not ideal. There were loads of opinions about which expression pedal to get and plenty of it was over my head. Does anybody know why this pedal isn't working? Can anybody recommend a better one that works consistently? I've got gigs! Thanks, team!
-
Hello, I have a strange issue with my Line6 Helix device. Even when I turn down my "Phones" output all the way down to zero, I still hear sound coming from my right headphone. Is this a known bug? Is there a way to fix it?
-
Alright so a bit of backstory. I got my hx stomp back in March, everything was fine until it started freezing up on me and when it froze I can’t switch patches. This would’ve been bad because my band has tons of different patches needed to play a set. Wasn’t a problem though because line 6 took care of me, I sent it back pre paid shipping, and they sent me a new one about 2 weeks later. Completely free, and since then it’s been great, no issues, it’s basically my amp and everything. Until today. I’ve been troubleshooting for awhile now and it has to be the hx stomp. Basically my cab just has a ton of static right now and noise. It’s so loud I can’t even hear my guitar over it. It’s never been like that. I tested all different cables, running straight into my power amp and checked everything, but every time I plug back into the hx stomp it gives off the noise. So I tried different guitars, cables, and in every type of configuration but still nothing. I tried changing wall outlets to see if that helped but nope. The only thing I haven’t done is update it to 2.8 but I’ve seen many reports of it breaking the helix so I’m waiting on that. Any help to figure this out is appreciated.
-
There seems to be a bug with assigning multiple control parameters to a footswitch. Setup: Assign a footswitch to toggle between 2 settings in a delay block: (A) Low feedback + low mix (B) High feedback + high mix In Global Settings > Preferences, snapshot edits set to "Recall". Problem: Helix gets "confused" about the ON and OFF states of the footswitch. This typically happens when changing snapshots. Description: 1) Select Snapshot 1. Press footswitch > ON. Parameters set correctly to (B), footswitch lights up. 2) Switch to Snapshot 2. Press footswitch > ON as well. No issues so far. 3) Switch back to Snapshot 1. Sometimes this bug occurs: press footswitch again > it goes from ON to OFF, but parameters jump from state (B) > (A) > (B). Parameter states are (B) but footswitch light shows OFF, meaning states are reversed. 4) Switch back to Snapshot 2. Footswitch functions normally, with ON corresponding to state (B). 5) Switch back to Snapshot 1. Footswitch behavior still reversed (ON = state (A)) This setup was working fine before the update. It started after updating to 2.80. I've tried this on a new preset, same problem happens occasionally. But not always. Sometimes restarting the unit fixes it for awhile. Can anyone verify?
-
I'm using Reason 10 as my DAW, and whenever I load Helix Native, esp if I go to a user preset (a new blank slot or one of my previously made patches) I get auto patch changes even when the sequencer is not moving and no midi is being sent. Any ideas what causes this or how to prevent it? For example, I turn off the delay and reverb at the end of my patch (bypass) to hear the pure tone so I can edit the noise gate, and while I'm tweaking and playing, the reverb turns on for no good reason, and I look up and sure enough, I'm on snapshot 2, when I DIDNT MAKE ANY SNAPSHOTS because it's a BRAND NEW PATCH?! What gives? I'm on OS X 10.12.6 (I know, old, but still meets the requirements, and no I'm not upgrading my OS), and Reason 10.4d4. I'll check Ableton/Logic/PT but even if it *does* work normally in those, I want to use Reason as my VST host and I've never had any problems with any other plugin I've ever used (from Native Instruments, Waves, Roland, Novation, Toontrack, XLN, etc) this Line6 plug is the only thing that has ever shown such weird behavior. Thanks!
-
Hello guys, I have a strange problem with Helix Native in Cubase 9.0.40. When I activate the Monitoring on an Audio Channel with Helix Native as Insert Effect, I still get the clean signal together with the processed Helix Native signal. Even if I deactivate all outputs in Helix Native, I still get the clean signal from the Guitar. Direct Monitoring in Cubase is deactivate (obviously as you can also hear the processed sound from Helix Native) and other Plugins (like Guitar Rig) don't have this problem. It seems that the clean sound is always routed inside Helix Native when Cubase Monitoring is activ. This problem appears only with Monitoring. When I play back a recorded track (monitoring function now deactivated as it wouldn't play back the sound), the signal is processed the normal way. Does anybody else have this problem? Thanks for your suggestions. Greetings, Jan
-
Hi! I've been using the Helix for 3-4 Months now and i really love it. Now i started messing with the whole Snapshot thingy... Basically, what i want to do is: - Switch between 8 presets normally - on one of my presets i want to switch the snapshots i've created - go back to 8 presets again Now, maybe i'm doing something horribly wrong but i can't get those simple 3 things to work properly. What i've done so far: I can switch to 4 snapshots / 4 presets in the global setting, this works perfectly. I can do the normal 8 preset thing. BUT as far as i understand, i should be able to switch between those modes with the "MODE" switch. But everytime i hit the "MODE" switch, ll the scribble strips go black and nothing else happens. If i push the "MODE" switch again, it goes back to 8 presets. I've done a global reset since, but this hasnt changed a thing. I guess there is some setting i am missing and then it should work properly? I would really appreciate if you could do a "step-by-step" explanation for dumb people like me^^ Or just tell me where the setting are that i'm missing... Thanks a lot!
