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LINE 6 SERVICE PLUS EXTENDED WARRANTY PROGRAM FAQ (US ONLY) Please note that a valid copy of the original purchase receipt is required to qualify for any warranty service. General warranty information can be found at www.Line6.com/warranty. A valid proof of purchase supplies all the following information: • Buyer’s name • Retailer identity • Date of sale • Product purchased • Purchase price A proof of purchase that does not provide all the above information will not be accepted as valid. Your submission can be a clear photo or scan of a physical receipt or invoice from the retailer, and must be in .pdf, .jpeg or .pdf format. WHERE CAN I BUY A SERVICE PLUS EXTENDED WARRANTY? Service Plus Extended Warranty policies can only be purchased from the Line 6 Web Shop. WHAT ARE THE FEATURES OF THE LINE 6 SERVICE PLUS PROGRAM? Before the factory warranty expires, it can be extended one year at a time, up to three times. The program offers: Advanced Replacement ($49.99/year) o Includes free one business day shipping (U.S. only) of a loaner unit to the customer and free return shipping of the loaner from the customer to Line 6. The loaner is not returned until the customer receives the repaired unit. This option is available at any time, regardless of warranty status and requires no documentation. However, it only goes into effect after a 15-day waiting period. Level 1 Extended Warranty ($99.99/year for Helix, $59.99/year for HX products (HX One excluded), $79.99 for Powercab products, $59.99-$79.99 for Catalyst products) o One additional year of warranty coverage o 100% parts & labor coverage for materials and workmanship failures. o Free UPS Ground shipping to and from Line 6 o Must be purchased while under factory or extended warranty. Level 2 Extended Warranty ($149.99/year for Helix, $79.99/year for HX products (HX One excluded)) o Includes all Level 1 offerings PLUS: o Advanced Replacement Support, which includes free one business day shipping (U.S. only) of a loaner unit to the customer and free return shipping of the loaner from the customer to Line 6. The loaner is not returned until the customer receives the repaired unit. Only goes into effect after a 15-day waiting period. o Expedited repair Turnaround Time (go to the front of the line) o Must be purchased while under factory or extended warranty. WHO QUALIFIES FOR THE SERVICE PLUS EXTENDED WARRANTY? Customers who purchased the following products as new in the United States and have a copy of the original purchase receipt qualify for the extended warranty: Helix Floor Helix Rack/Helix Control pedal Helix LT processor HX Effects HX Stomp HX Stomp XL Powercab 112/112 Plus/212 Plus Catalyst amps WHY IS THE EXTENDED WARRANTY OFFERED TO U.S. CUSTOMERS ONLY? Warranties are set by Line 6 distributor partners, and Line 6 currently only distributes in the U.S. WHAT IS THE CURRENT HELIX/HX WARRANTY? The current warranty is one year from the date of purchase. The warranty is extended to two years if the unit is registered within the first year of ownership. See our warranty page for more details and other product warranties. WHEN I TRAVEL OUTSIDE OF THE U.S., DOES ADVANCE REPLACEMENT AND FREE SHIPPING APPLY? At this time, Advance Replacement and free shipping is only offered in the U.S. I BOUGHT MY ELIGIBLE PRODUCT USED. DO I QUALIFY? Only if the original owner gave you a copy of his receipt and the unit is still under a factory or extended warranty. As is policy for all Line 6 products, if you have a copy of the original receipt, the original warranty coverage will transfer to the new owner. A receipt from when you bought it used from a store, either physical or online, is not a qualifying receipt. I BOUGHT MY GEAR AS A B-STOCK/BLEM/SCRATCH AND DENT. DO I QUALIFY? No, these products do not qualify for Extended Warranty. The only exceptions are Refurbished Helix/HX products (HX One excluded) purchased from the web store at www.Line6.com or at the official Line 6 Direct stores on Amazon, eBay and reverb.com, and B-stock products sold by Sweetwater. IF I SELL MY GEAR, WILL MY EXTENDED WARRANTY TRAVEL WITH IT? Yes, the policy can be transferred to the new owner. Contact Line 6 Customer Support with the buyer's Line 6 user name and email address to arrange the transfer. HOW DOES THIS DIFFER FROM THE EXTENDED WARRANTY THAT I HAVE FROM MY RETAILER? Line 6 product owners are dealing directly with Line 6 staff and technicians from start to finish. Our only interest is to get you back to making music ASAP. CAN I BUY MULTIPLE YEARS OF COVERAGE AT ONCE? Currently, an extra year of coverage can be obtained one year at a time, up to three times. The coverage can be obtained at any time during the current factory period or during an extended warranty period. WHEN CAN I BUY/RENEW AN EXTENDED WARRANTY POLICY? You can buy or renew anytime until 30 days after the current warranty, be it the factory warranty or an extended warranty, expires. The warranty must be continuously in effect in order for another year of coverage to be purchased, with a 30-day grace period available at the end of each warranty period. CAN I BUY LEVEL 1 AND LEVEL 2 IN A SINGLE TRANSACTION? Yes, you can. You can buy one of each Service Plus product in a single transaction. Keep in mind that in this case, we may contact you to determine which policy should apply to which registered product and in what order. WHY AM I NOT SEEING ALL THE SERVICE PLUS ITEMS THAT I PUT IN MY CART ADDED TO MY ACCOUNT? Each transaction is subject to review. Our staff needs to validate your proof of purchase and ensure that you own qualifying, registered gear. If there is an issue with your order, our staff will email or call you and discuss how to resolve it. IS ADVANCED REPLACEMENT HONORED EVEN WITHOUT A WARRANTY? Yes, it is. Advance Replacement simply ensures that your downtime is minimized if your Helix/HX needs repair. WILL YOU PRO-RATE REFUNDS FOR STANDALONE ADVANCED REPLACEMENT POLICIES PURCHASED MID-YEAR THAT ROLL INTO A LEVEL TWO PLAN? Yes, just contact Line 6 Customer Service for help with that. HOW DO I CONTACT LINE 6 CUSTOMER SUPPORT WITH MORE QUESTIONS? You can reach our Customer Support with any of the methods found on our Contact Us page.

Do I need an RMA number (Return Material Authorization) for a repair or replacement? Yes. Line 6 requires that all end users, dealers and service centers have a valid RMA attached to all products shipped to the Line 6 Service Department. The RMA allows for the hardware to be tracked throughout our various systems until resolution. We are not responsible for units sent in without an RMA number. Hardware will be returned to sender if sent without an RMA. How do I contact the factory? You can reach our staff at https://line6.com/company/contact/ via phone, email ticket, chat or text to request an RMA. We are open for phone calls 8am - 12pm Pacific time, Monday - Friday, excluding holidays. You must be signed in and have your unit registered to your Line 6 account before contacting us so we can verify that your contact and shipping information is current. What information will I have to provide when contacting Line 6 for an RMA? You will need to have the unit registered to your Line 6 account. Don't have an account? Create one here. You will need to ensure your full name, shipping address, email address and phone number are updated on your Line 6 account. You will need to be ready to provide a detailed explanation of the unit's failure or defect. You will need to be ready to provide Line 6 with a copy of a valid proof of purchase. A valid proof of purchase supplies all the following information: • Buyer’s name • Retailer identity • Date of sale • Product purchased • Purchase price A proof of purchase that does not provide all the above information will not be accepted as valid. Your submission can be a clear photo or scan of a physical receipt or invoice from the retailer, and must be in .pdf, .jpeg or .pdf format. What information do I include? After you are issued your RMA number by an authorized Line 6 service representative, we require that you include the RMA number on the outside of the shipping box. We also require that you include all components that came with your unit in the box. Do not leave anything out. What is the shipping address for repairs? LINE 6 SERVICE DEPARTMENT 26580 Agoura Rd. Calabasas, CA 91302 RMA # [FILL IN YOUR RMA number] How do I ship my unit to Line 6? Package the unit in a box with adequate packing material to insulate it from possible freight damage. You can use services such as FedEx, UPS or USPS to send in your gear. We suggest you use a method of shipping that is traceable in transit to ensure you have visibility of your package. Line 6 is NOT RESPONSIBLE for freight damage due to insufficient packaging. End users are 100% responsible for protecting their gear in transit. Who pays for the freight? Non-warranty: The purchaser/user assumes responsibility for freight to and from the factory. Warranty: The purchaser/user assumes responsibility for freight to the factory. Line 6 will cover the return freight. How do I get an estimate on the repair cost? Estimates cannot be given until we have the unit in hand. For non-warranty work, you will need to provide contact information for an estimate to be sent to you once we have the unit. Who do I call to check the status of a repair? See the contact information above to reach Customer Service, and always have your RMA number ready. How long will it take to complete the repair? Repair time varies based on a number of factors such as parts availability, your place in the repair queue, etc., but we strive to provide a maximum three-week turnaround (not including shipping time). If we determine that your unit needs to be replaced, the turnaround time is typically a bit shorter. How will I get my unit back? Line 6 uses UPS ground for U.S. return requests. The shipping time is 5-7 days (not including processing time). What if I don't live in the U.S.? Product warranty is only good in the country/region of purchase. So if you bought your unit in France, the warranty is only valid in France. If you bought your unit in a country other than the U.S. and wish to get the unit repaired in the U.S., you will have to pay for the repair at an authorized Line 6 Service Center. If you are looking to repair your unit in the country of purchase (non U.S.), please refer to our Distributor and/or Service Center Finder for assistance in your area.

Q: My Line 6 device is malfunctioning. Where can I get it fixed? A: Please check your product Manuals and our Knowledge Base to ensure that your unit is truly malfunctioning before taking the unit to your nearest service center. Also be sure to Register your Line 6 gear to your Line 6 account. A valid proof of purchase is required if you are having any warranty work performed. A valid proof of purchase supplies all the following information: • Buyer’s name • Retailer identity • Date of sale • Product purchased • Purchase price A proof of purchase that does not provide all the above information will not be accepted as valid. Your submission can be a clear photo or scan of a physical receipt or invoice from the retailer, and must be in .pdf, .jpeg or .pdf format if attached to a Line 6 support ticket. ***Please note: Repair time can vary from weeks to months depending on the kind of repair, repairs already in line ahead of yours and the availability of replacement parts. "Expedited" and "Rush" fees will not be covered under warranty for any reason. United States: You can have your unit repaired at any one of our Line 6 Authorized Service Centers across the United States, or repaired by Line 6 via an RMA. NOTE: Amplifiers and cabinets are not eligible to be repaired via a Line 6 RMA. Such repairs are handled by Authorized Service Centers. Authorized Service Centers are able to repair products that are both in warranty and out-of-warranty. Prices for parts and repairs are set by the independent service center. Repairs include a 90-day warranty. Other Countries: Please contact your distributor line6.com/find/distributor/. Q: Will Authorized Service Centers repair guitars? If not, what options are available? A: The Service Center finder includes if an ASC repairs guitars. If a given Authorized Service Center does not repair guitars, the repair will have to go to an ASC that does repair guitars, or it can be repaired at Line 6 via an RMA. Q: How much is it going to cost to get my Line 6 device fixed? A: Line 6 is unable to provide estimates on behalf of our service centers, as the service centers establish their own repair rates and bench fees. For non-warranty repairs, user must be prepared to pay any shipping costs, labor fees and parts costs associated with your repair. With a validated warranty, Line 6 will pick up the cost of the repair, not including shipping from the user. Q: Where can I purchase parts for my Line 6 device? A: Line 6 provides a number of replacement parts through our Online Store. If you are unable to find the part you need on the store, you may contact one of our Service Centers or Dealers to special order some parts. Another good source is www.FullCompass.com. Some parts, such as circuit boards and PCBA assemblies, are not sold to the public. Please keep in mind that parts sales are at the service center's or dealer's discretion. Line 6 does not sell parts directly to the public. Q: Can I fix my Line 6 device myself? Can I get repair assistance from Line 6? A: If your Line 6 product needs repair, we strongly suggest you contact the nearest authorized service center in your region. Line 6 does not offer repair assistance via email or telephone. Also, Line 6 does not provide circuit diagrams, blueprints or schematics for consumer use at this time. Keep in mind that should you choose to modify or repair your unit at any time during your warranty period, the warranty will no longer be valid. Q. I'm not sure if my unit is under warranty, how do I find out? A: Please refer to our Product Warranty FAQ for all warranty information. Q: I want to customize my Line 6 device, but I do not know how to do the customization. Does Line 6 support customizing or modifying gear? A: Line 6 does not support the customization or modification of Line 6 products, outside of official firmware updates or hardware upgrades performed by an authorized Line 6 service center. Unsupported customizations or modifications of your Line 6 device will void the device's warranty. Q: Is there a way that I can determine the date of manufacturing of a Line 6 device by the serial number? A: All serial number information is for internal use only and is not public knowledge.

Although the Firehawk 1500 is still available for purchase, it is no longer being developed, meaning we will not release any new firmware or software for it. The Firehawk Remote app is free to download. When installing Firehawk Remote it warns that it was developed for an older version of Android and may not work correctly.